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karl22008378w6k5
Participant
December 23, 2021
Question

creative cloud

  • December 23, 2021
  • 1 reply
  • 948 views

creative cloud will not load, support has tried six times to fix it and failed six times. they have ignored me twice. now i want to complain but i cannot find anyway to do this and support will not help. so how can i make a complaint to adobe bypassing support. this has been ongoing since november.

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    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 23, 2021

    Which operating system do you have?

    Does your computer user profile have administrative permissions to install software?

     

    Does your computer meet the minimum CPU and GPU requirements necessary to run Creative Cloud?

    Most Creative Cloud apps work on:

    • Windows 10 versions 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported);
    • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina)

    - https://helpx.adobe.com/creative-cloud/system-requirements.html

    Creative Cloud will not work on case sensitive drives.

    https://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html

     

    Nancy O'Shea— Product User & Community Expert
    K
    karl22008378w6k5Author
    Participant
    December 23, 2021

    yes to all the above. adobe support have tried all of these at least 4 times. i just messaged them for a compalints procedure and the completly ignored what i wanted and said they are looking into it, even though i said no i dont want anymore support from you just let me have the complaints procedure. the call centre is just stone walling me and point blank refuse to give me what i am asking for

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    December 23, 2021

    Tried all of WHAT 4 times?

    You still haven't told us which operating system you have!

     

    Without cooperation on your part, fellow product users can't help you. 

     

    Suggest you do as @John T Smith  said initially and write a letter to the San Jose, campus. 

     

    Good luck and happy holidays!

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
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