Skip to main content
Participant
March 16, 2017
Answered

Creative Cloud - Adobe Premiere CS6 don't install

  • March 16, 2017
  • 1 reply
  • 265 views

Hello,

I'm new to Creative Cloud, I signed the student plan. However, I have encountered a problem, Adobe Premiere CS6 does not install (I install normally, but only appears "updated" and I don't find the app in the documents).

Can someone help me ?

This topic has been closed for replies.
Correct answer John T Smith

So you are using the "previous" process?

-Previous via Cloud https://helpx.adobe.com/creative-cloud/help/download-install-app.html

That MAY be a false error that is hiding the actual problem... a 32bit computer

You MUST have a 64bit computer and operating system... what is your computer?

-http://windows.microsoft.com/en-AU/windows7/find-out-32-or-64-bit

-Programs are not SUPPOSED to display or download if they will not install on your computer

-http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
March 16, 2017

So you are using the "previous" process?

-Previous via Cloud https://helpx.adobe.com/creative-cloud/help/download-install-app.html

That MAY be a false error that is hiding the actual problem... a 32bit computer

You MUST have a 64bit computer and operating system... what is your computer?

-http://windows.microsoft.com/en-AU/windows7/find-out-32-or-64-bit

-Programs are not SUPPOSED to display or download if they will not install on your computer

-http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

Participant
March 17, 2017

Yes, I forgot that detail. I have a 32-bit computer. I already know the problem.

Thank you very much.