Creative cloud Adobe updates not installing

Forum|Forum|4 years ago
June 18, 2021
3 replies
724 views

I got a notification that I have updates available, but when I go to the Apps page online nothing happens when I click any of the Update buttons.

Creative Cloud

This topic has been closed for replies.

Correct answer Nancy OShea

Desktop software updates would come from your Creative Cloud desktop app. Which app did you attempt to update?

Does your computer meet the min-system requirements to handle new updates?

Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy OShea

Correct answer

Community Expert

Desktop software updates would come from your Creative Cloud desktop app. Which app did you attempt to update?

Does your computer meet the min-system requirements to handle new updates?

Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html

Nancy O'Shea— Product User & Community Expert

A

Anonymous

I will check, thanks.

Peru Bob

Community Expert

Try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

A

Anonymous

Thanks but that didn't work. It gave me an error message saying I couldn't uninstall it because I also have Macintosh Office on my system. I can't figure this out! I wonder if I need to uninstall all of my CC apps individually.

John T Smith

Community Expert

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

A

Anonymous

I thought that was the basic information. Photoshop, Illustrator, InDesign, XD, Lightroom, and Camera Raw will not update on my iMac (Retina 5K, 27-in, late 2015, Big Sur v. 11.4). No error message, but the update buttons do nothing. I have not had this problem previously. I'm not a computer expert, so I don't know what else to say about it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded