Participant

Question

Creative Cloud All Apps plan however not all apps are displayed to download on MacOs

Forum|Forum|4 years ago
June 26, 2021
3 replies
778 views

Hi, I have a Creative Cloud All Apps plan however I'm not able to download/install all the apps ie. Dimensions. Currently running the latest version of macOS Big Sur 11.4 and all my apps are up to date.

See screenshots of intalled and available to install apps attached.

Anyone has insight in this issue?

This topic has been closed for replies.

T

troonly1

Participant

Yes I can't access Adobe Acrobat Pro - it's not visible on the list but is supposed to be in the subscription.

T

Test Screen Name

Legend

You first screen shot shows Acrobat DC - which is Acrobat Pro.

Nancy OShea

Community Expert

Also see the help articles below as they pertain to Creative Cloud apps on Big Sur and Apple Silicon (M1) chip computers.

https://helpx.adobe.com/download-install/kb/macos-big-sur.html

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

your computer must meet specs (in part, check your cpu), Dimension system requirements (adobe.com)

E

erwinbindemanAuthor

Participant

Thanks @kglad, I seem to have the minimum required specs to run Dimensions (see screenshot attached).

However thanks @Nancy OShea seems like Dimensions is not yet supported on Big Sur:

https://helpx.adobe.com/download-install/kb/macos-big-sur.html

Appreciate the help guys!

e

kglad

Community Expert

your graphics card doesn't meet specs.

you might be able to see that specific issue if you try to install directly from adobe's website instead of going through the cc app, All Apps | Adobe Creative Cloud

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded