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Participant
August 7, 2023
Question

Creative Cloud & all utilities entirely broken

  • August 7, 2023
  • 1 reply
  • 282 views

I tried to get rid of all the Adobe products on my Macbook the other day because they're sitting around gathering dust on here while I use them on my primary computer. Everything went fine until I came across the frustration of the Camera Raw plugin. Rather than look up how to delete it like a normal person, I went straight into my Macbook's Library folder and manually deleted pretty much every file associated with an Adobe product. This was a very stupid thing to do, as not only was I unsuccessful in deleting Camera Raw or the Creative Cloud application, now the Uninstall utility and Diagnostics won't even open. I have angered my Adobe overlords and I repent miserably. I have already tried re-installing Creative Cloud. Everything is still broken. Please spare some advice, and let me know if I am entirely screwed and will need to replace my hard drive.

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1 reply

kglad
Community Expert
Community Expert
August 7, 2023

if nothing opens, try using the cc cleaner.

 

if any adobe apps open, other steps might be prudent.

 

to clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

schjoaq23Author
Participant
August 7, 2023

The CC Cleaner app is entirely gone. Even with re-installing it is not here. The CC Installer won't open.

kglad
Community Expert
Community Expert
August 7, 2023

why can't you download the cc cleaner?