Creative Cloud allowing only one account

Question

I have Creative Cloud subscription and pay monthly.

I tried to switch devices by signing out of one. But still it kept saying I had used up my 2 device allocation. Went in and tried to do it manually via manage my account, but there it said I only had one device allocated.

In the end, I had to opt for Adobe to deactivate a device - so it deactivated my main device now, to allow this new one, which is now the only device listed.

Any solution?

Ned Murphy · Accepted Answer

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

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Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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