Skip to main content
F
funtermoser
Participant
July 4, 2016
Answered

Creative Cloud and Adobe InCopy CS6

  • July 4, 2016
  • 1 reply
  • 283 views

We have to downgrade from InCopy 2014 to InCopy CS 6. To use our valid license we Downloaded the archived Version of InCopy via Creative Cloud. Installed it and had get a corrupt Creative Cloud Installation. No licensing via Creative Cloud is possible. Error message "Creativ Cloud is neseccary. Creative Cloud is missing or failed. Please download the latest Version. In our secur invironment it is not alowed to download Installation sources neither our users have the needes rights to install.

Any ideas?

Thanks a lot in advance

Fritz

This topic has been closed for replies.
Correct answer Sheena Kaul

I would advice you to Contact Customer Care  as technical troubleshooting would be required.

1 reply

Sheena Kaul
Sheena Kaul
Legend
July 4, 2016

Moving to Creative Cloud Download & Install​

Hi,

Please refer to the link below to revert back to the previous versions of apps:

  How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

Hope that helps!

Regards,

Sheena

F
funtermoserAuthor
Participant
July 5, 2016

Hi Sheena,

unfortunately not. We got that Information already and followed the way. Fine so far. Installation was sucessful. Only Crative Cloud which comes with the way you mentioned does not. Therefore we are not able to connect to Adobe License Portal and run currently with an 30 days Trial Version. Different actions like deinstallation Creative Cloud with the removal tool and install it new does not solve the issue. 

Sheena Kaul
Sheena KaulCorrect answer
Legend
July 5, 2016

I would advice you to Contact Customer Care  as technical troubleshooting would be required.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices