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kylew53423950
kylew53423950
Participant
July 31, 2019
Question

Creative Cloud and all Apps Not Installing... possible permissions issue

  • July 31, 2019
  • 2 replies
  • 192 views

HELP!

I have been on the phone with both Adobe and Apple Care for over 8 hours now without a solution.

I believe there is a user account problem with my Mac because when I log out and use another account, I don't have a problem installing creative cloud and any desired programs.

I have ran the CC Cleaner, tried repairing the Creative Cloud, and even tried uninstalling and reinstalling over and over.  Adobe Online support suspects there is a syncing issue with iCloud or something between my computers that won't allow me to repair potentially damaged files.  I don't think this has anything to do with the problem, but I updated my Photomatix Pro software yesterday and used the plugin 1 time before having this fiasco happen. 

If anyone has any possible solutions, please let me know.  As of now, 4 Adobe specialists and 3 Apple Care Senior Technicians couldn't figure it out. 

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 1, 2019

It's probably a read/write permissions problem.   See link below.

Creative Cloud download and install errors

What is preventing you from creating a new Mac profile with full admin level permissions?

Nancy O'Shea— Product User & Community Expert
kylew53423950
kylew53423950Author
Participant
August 1, 2019

Yes, I get error code: 146.

I dont want to create a new Mac profile because I have everything on my other account.  If I have to, that's what I will do, however it seems like I should be able to get this solved and maintain my current account.

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