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C
Conor5C09
Participant
January 18, 2021
Question

Creative Cloud and InDesign - Won't Install

  • January 18, 2021
  • 1 reply
  • 350 views

Hi,

 

I have signed up for a free trial of InDesign and neither it, nor Creative Cloud, will install.

 

It keeps going back and forth between the two pages below:

 

 

 

I have temporarily disabled my Firewalls based on advice given to similiar questions, but it hasn't solved the issue.

 

Would appreciate any help.

 

Thank you.

 

Conor

 

 

This topic has been closed for replies.

1 reply

Kanikas
Kanikas
Legend
January 18, 2021

Hi there, 

Would you mind sharing details about the OD version you are on? 

Are you still facing the same issue? 

 

Thanks 

Kanika 

C
Conor5C09Author
Participant
January 18, 2021

Hello Kanika,

 

Thank you for your reply.

 

I am using Windows 10, 64-bit.

 

I managed to download Creative Cloud by using a zip files, as described here - https://helpx.adobe.com/ie/download-install/kb/creative-cloud-desktop-app-download.html

 

However, now I have another issue.

 

When I click on the Creative Cloud app on my desktop, it won't allow me to sign-in, and it gets stuck on "Loading Creative Account...". After a few minutes, it arrives here:

 

I click "Sign In", and the process starts again. It doesn't allow me to sign in at any stage.

 

Thanks.

 

Conor

A
alexis5C55
Participant
January 18, 2021

I have been having the same issue since this morning (but mine is with a purchased version). Hopefully we get some help.

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