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Participant
March 18, 2020
Question

Creative Cloud app

  • March 18, 2020
  • 1 reply
  • 138 views

Hi

The app isnt allowing me to update any apps the buttons look active but just dont repond when pressed also very slow to load the app

 

Is this a problem at Adobe end?

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1 reply

Peru Bob
Community Expert
Community Expert
March 18, 2020

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1

I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.