Participant

Answered

Creative Cloud App and LR Classic App Download Stalls!

Forum|Forum|6 years ago
November 5, 2019
4 replies
1507 views

I just subscribed to the LR Classic for my iMac desktop running iOS 10.15.1 and the download just stalls at 6.5%. I have asked for help twice today using online chat. No one can seem to fix the problem. Everything I am reading out there tells me there are serious issues with the Apple iOS update and Adobe has no fixes yet. I have been asked to remove all my Adobe apps...that didnt work. I have been asked to shut off virus/firewall protection...that didnt work. I have been asked to do a safe startup...that did not work. I have been asked to change internet channels...that did not work.

Does anyone out there have a solution? What a terrible customer exerience this has become!!

This topic has been closed for replies.

Correct answer Kanikas

Hi there,

Do you see any error message when the download stops? You may try steps shared in the link fr help:https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install.html.

Do let us know the outcome.

Thanks

Kanika

H

HarryMacAuthor

Participant

Yes, that's the exact problem I experienced. After my third try with tech support, and 1-1/2 hrs later it got fixed. I think the new Mac OS conflicts very badly with the install of the Creative Cloud app. Adobe was not prepared for the update. After all the pain I can tell you that everything is working perfectly. My new LR Classic desktop is much faster and with more features than my old LR 6. Good luck!

B

bataibarat123

Participant

I'm having the same problems. Can someone help me install LR Classic on my new iMac which is running on Catalina?
There are no error messages. It is stuck at 10%.
I have tried uninstalling, cleaning, deleting adobe manager in utilities etc - everything recommended in the various replies. Nothing works. Please let me know what harrymac did in the 1.5 hours it took to get his system running. Thanks

S

susanwithcamera

Participant

I'm having the exact same issue. It took ages for the online chat person to set up screen sharing with me, which did absolutely nothing. And then his advice was to "try a different network." However, my install keeps stalling out at 21.5%, and now I'm getting no response at all from customer service. I've paid for this - and this is the customer service I get? I've done all of the things you mentioned above, but I'm getting nowhere. Anyone else have any answers on how I can download the creative cloud onto my computer?

KanikasCorrect answer

Legend

Hi there,

Do you see any error message when the download stops? You may try steps shared in the link fr help:https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install.html.

Do let us know the outcome.

Thanks

Kanika

Akash Sharma

Legend

Moving to correct community

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