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Answered

Creative Cloud App doesn't show installed apps

Forum|Forum|7 years ago
March 1, 2018
1 reply
2128 views

Hi, i'm working on Mac.

Recently i removed some old versions of installed apps and suddenly Creative cloud app doesn't show the apps i already have installed.

I have tried this: Apps panel doesn't show installed Adobe Creative Cloud apps

but it did't solve my problem.

Any ideas?

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

if you successfully renamed opm.db, restarted your computer and the problem remained:

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Community Expert

Correct answer

Community Expert

if you successfully renamed opm.db, restarted your computer and the problem remained:

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

aleksandorov1Author

Participant

Thanks for your reply.

You forgot to mention that i should probably also buy a new computer, have plastic surgery, change my passport and move to Mars.

I'm joking, but you get the point.

Reinstall starting...

Neo21646818z5ek

Participant

Exactly what I was thinking about.
For me, the solution was changing the Default install language in the creative cloud desktop preferences to the language I installed the apps in.