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V
Vivacious_MarshmallowB830
Participant
January 31, 2016
Answered

creative cloud app doesn't start on my imac.

  • January 31, 2016
  • 1 reply
  • 320 views

hi community

creative cloud app doesn't start on my imac. once it appeard in the menu bar but as soon as I started to login it disappeard. Does anybody know this? I use a  I use OSX 10.11.3 on a iMac 5K ultimo 2014.

Reto

This topic has been closed for replies.
Correct answer Govardhan.V

Just for confirmation  , enable Root user account and login to same and try to launch Adobe Creative Cloud app and check . We can disable it later .

Let us know if you are able to launch the app or not .

Step for enabling Root user account :


OS X Mavericks: Enable and disable the root user

(Applies for Yosemite / El Capitan as well)

How to log in as root

  1. If you are logged in, choose Log Out from the Apple menu.
  2. If you are logging in from a list of usernames with pictures, click Other.
  3. In the Name field, type: root
  4. In the Password field, type the password you defined when setting up the root user account.

Once you logged in to Root Account try to launch  Creative Cloud app and check.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2016

check your applications>adobe>adobe creative cloud>acc folder for the executable and double click it.

V
Vivacious_MarshmallowB830Author
Participant
February 1, 2016

tried this several times, it doesn't help...

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
February 1, 2016

Just for confirmation  , enable Root user account and login to same and try to launch Adobe Creative Cloud app and check . We can disable it later .

Let us know if you are able to launch the app or not .

Step for enabling Root user account :


OS X Mavericks: Enable and disable the root user

(Applies for Yosemite / El Capitan as well)

How to log in as root

  1. If you are logged in, choose Log Out from the Apple menu.
  2. If you are logging in from a list of usernames with pictures, click Other.
  3. In the Name field, type: root
  4. In the Password field, type the password you defined when setting up the root user account.

Once you logged in to Root Account try to launch  Creative Cloud app and check.

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