Creative Cloud app Error 7

Forum|Forum|9 years ago
June 13, 2016
3 replies
717 views

Creative cloud is not working for me. Tried to update LR CC and completed 100% download but get install error.

Tried recommended uninstall/reinstall of LR and Creative Cloud app, and disabled firewalls, but that didn't work (error 7) and now I'm left with a useless nothing!

Seems to be Creative Cloud that's the issue, although it updates photoshop just fine.

This only started at the time of the previous update, never had problems before that.

Any suggestions welcome.

Creative Cloud

This topic has been closed for replies.

Correct answer WadeH

All fixed now.

Turns out that Creative Cloud had changed all of my permissions and was not recognising me as an administrator. Strange that Photoshop did though?

W

WadeHAuthor

Participant

Jeff A Wright should not of marked Ned Murphy's answer as correct.

As I answered myself, it was permissions that was the problem.

Please do not mark post as correct answer if you do not know if it actually has worked.

Jeffrey_A_Wright

Legend

Thank you for the update WadeH.

For future viewers of this discussion you can find details on how to adjust the file permissions in the documents offered by Ned in message #1.

W

WadeHAuthorCorrect answer

Participant

All fixed now.

Turns out that Creative Cloud had changed all of my permissions and was not recognising me as an administrator. Strange that Photoshop did though?

Ned Murphy

Legend

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

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