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T
Tom Henciek
Participant
October 2, 2018
Answered

Creative Cloud app files to install, followed Solutions

  • October 2, 2018
  • 1 reply
  • 808 views

My Creative Cloud app won't install, fails at 43%, comes up with error code 1.

Followed the online solution to uninstall and use the Cleaner tool and still have the same issue.

Thanks

This topic has been closed for replies.
Correct answer Govardhan.V

If you haven't tried, Follow below steps :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Disable Firewall Temporarily. [ Optional step ]

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed,

it shud launch Adobe Creative Cloud app.

1 reply

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
October 2, 2018

Hi Tom,

As I understand, you are getting Error code 1 while trying to install the Creative Cloud app. Kindly refer the link shared below for help:

"Failed to install" error received when installing Adobe Creative Cloud desktop app

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

Moving this to correct space Creative Cloud Download & Install​

T
Tom HenciekAuthor
Participant
October 2, 2018

Kanika,

thanks but I had tried all of those things already.

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
October 2, 2018

If you haven't tried, Follow below steps :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Disable Firewall Temporarily. [ Optional step ]

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed,

it shud launch Adobe Creative Cloud app.

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