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Participant
April 18, 2014
Answered

Creative Cloud App, installation error code 205

  • April 18, 2014
  • 23 replies
  • 148560 views

Hi,

everytime I tryed to install ACC, I had the same error code which is the error code 205.

How can i bypass it?

Liryal

    This topic has been closed for replies.
    Correct answer David__B

    This article has some solutions which may be helpful too.
    https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error205


    And as others mention, testing in a newly created local administrative user account is also a good test
    Windows 10
    https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

    Mac
    https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

     

    23 replies

    Participant
    September 19, 2023

    I tried all the suggestions but none worked and luckily stumbled across this solution which finally worked!: https://helpx.adobe.com/au/download-install/kb/fix-licensing-error-205.html 

    ryan_graffle
    Participant
    July 13, 2023

    If you're experiencing issues on Windows that seem unresolved, I stumbled upon a solution that may help. My problem began while trying to log into Docker, where I kept encountering an error. The error appeared to point towards the Windows Credential Manager not having sufficient memory or storage, which I later found out was obstructing my sign-in/licensing process with Creative Cloud apps.


    Here's a breakdown of what I was going through:

    1. Launching Adobe Creative Cloud.
    2. Initiating Photoshop.
    3. Being presented with Error code 205.
    4. Witnessing a crash of Photoshop.


    And, this wasn't only happening with Photoshop but across all Adobe CC apps.


    The root of the problem seemed to be a malfunctioning entry in the Windows Credential Manager. In my case, it was a VSCode Credential, which was evident as an apparently duplicated entry. To resolve this, I ran the following command in PowerShell (admin mode):

     

    cmdkey /list | Select-String -Pattern "LegacyGeneric:target=(vscode.+)" | ForEach-Object { cmdkey.exe /delete $_.Matches.Groups[1].Value }


    In this command, (vscode.+) represents my query. This should be replaced with the duplicated credential you notice in your case. Once you've done this, the issue should be resolved!

    itd26772736
    Participant
    October 5, 2022

    I had this error message. I fixed it, but none of the suggestions listed in this thread helped.

    I'm on a Mac. I opened Keychain and deleted all stored credentials containing the words "adobe" and "acrobat."

    I think what happened is that when I updated my password on my adobe account, the credential stored in Keychain for adobe updated, but the acrobat credential still contained the old password and this was causing a conflict. Rather than resolve this conflict by asking the user to sign in again, Acrobat throws up this useless error message stating to contact Customer Support, except no one at Customer Support knows how to fix this (they told me the issue was with their licensing server and to try back tomorrow). 8 years this thread has been up and people are still getting this error. What a mess.

    Participant
    May 26, 2022

    For those of you who are viewing this thread for the first time and are facing the same issue, here is a solution which worked for me: do a clean install of Adobe products, after removing all of them (Including Creative Cloud launcher app) with Creative Cloud Cleaner Tool. You can read instructions on how to use the official tool here:
    Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

     

    Remember to restart your laptop after uninstalling everything and before re-installing the apps you need.

     

    Hope this helps on fixing your issue!

    HYPPie
    Known Participant
    July 8, 2020

    Sorry, not the correct answer. And creating a different account is for me out of the question.
    I had trouble opening the latest update of the CCapp. until I uninstalled Internet Explorer 11.

    All of a suudden the app popped up and all was well.

    Outlook couldn't open links anymore, so after some research, IE11 not being there was the cullprit.

    I reïnstalled the @#$% 11 and now I cannot open Photoshop anymore. I get a message to contact Customer Support and something about code 205. When I click the link, I land on a 404 error page! I have a cardiac problem, are you trying to kill me ? What can I do to make my 720$/year software work as it should again?

    alexh93938189
    Participant
    February 7, 2020

    Hi,

    i had the same problem with a domain roaming profile. Just take a local admin and it should be work.

     

    Kind Regards,

    Alex

     

    David__B
    Adobe Employee
    David__BCorrect answer
    Adobe Employee
    July 7, 2020
    Participant
    December 2, 2018

    download it via direct link

    IBTS
    Participant
    September 24, 2018

    I'm behind a corporate SonicWALL firewall and after a firmware update the updates were intercepted as malware. Disableing the virusscanner in the firewall solved the 42% / error 205 problem.

    Adamonaprte
    Participant
    May 20, 2018

    I've had this problem on macbookPro 2009.

    The problem was not a corrupt  download but a problem in the installation process which needs an internet connection, which is blocked by the default firewall on mac OS (El Capitan in my case).

    So I turned off the firewall (preferences > security&privacy > firewall).

    With the firewall off the installation worked fine. Afterward I turned it on again.

    Why did Adobe make it this way, and why it is not explained in the installation manual (or in the error code window) I wonder....

    Participant
    May 10, 2018

    Also had issues with installing CC on my PC and like others have said, using a different network (internet) resolved this for me. I'm trying to install at work and I know we have gateway AV, firewalls and ATP running which could interfere, so i just hotspotted from my mobile phone for the install.

    I guess allowing the URL listed at - Creative Cloud app installation hangs would allow the apps through but that's a bit of work to get done in companies sometimes.