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J
JRC_User
Known Participant
October 17, 2019
Question

Creative Cloud app installation problems.

  • October 17, 2019
  • 2 replies
  • 848 views

Hi all.

 

I have just downloaded the Creative Cloud app and tried to install it on my Mac Mini running Mac OS Catalina but it reaches 21.5% and then it stops and stays there. I have been successful in installing it on my Macbook Pro runnning Mac OS High Sierra (10.13.6) and on my Mac Pro running Catalina (10.15) but can't seem to have success installing on the Mac Mini.

 

The Mac Mini has Creative Suite CS6 installed in it. The Mac Pro had a similar situation and it didn't appear that the presence of CS6 created any conflict but I thought I would report it here just in case.

 

Any ideas as to what may be the cause for this problem?

 

Thank you in advance.

    This topic has been closed for replies.

    2 replies

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 18, 2019

    Drjchamberlain and Adobeerror404, please check the install log so that the exact error that is preventing the installation can be identified.  Please see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html for information on how to locate and interpret the errors that are stored within the log files on the computer.

      J
      JRC_UserAuthor
      Known Participant
      October 18, 2019

      Thank you very much for your help and reply, Jeff.

       

      I didn't find the folder referenced in the link you provided. Instead of /Library/logs/Adobe/Installers/ my computer only has the following:

      /Library/Logs/Adobe

      The Adobe folder contains the following:

      1. Adobe Acrobat Updater.log (file)

      2. LogTransport2 (folder)

      The LogTransport2 folder doesn't contain anything inside it.

       

      Is there any location where I should look for the installation log?

       

      Thank you again, Jeff.

       

       

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      October 18, 2019

      Drjchamberlain, if you are seeing a folder title LogTransport then you are browsing to the Hidden User Library folder.  Please go to root Library which is displayed when you first open the hard drive.  Once in the Library folder then browse to /Library/logs/Adobe/Installers/.

      光
      光男鄭5917517
      Participant
      October 18, 2019

      Same problem. damn. Officials still can't deal with it. Does anyone get any solutions? 

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