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Comp123
Participant
March 25, 2014
Answered

Creative Cloud App installer disappears after "Initialising Installer" stage

  • March 25, 2014
  • 8 replies
  • 26723 views

I recently had to reboot my laptop to its settings for 4 days ago, and ever since then I cannot seem to download CC app at all.

I don't even get an error message, the installer just disappears after the Initialising Installer stage.

I have tried using the uninstaller tool, but when I try to reinstall the same thing happens.

This is very frustrating. I did not expect to have to pay for the CS6 products and to not be able to download the software itself.

I pay monthly for this service and the more days I go unable to download the software seems frankly a waste of my money.

Your help would be much appreciated.

Thank you.

    This topic has been closed for replies.
    Correct answer Govardhan.V

    For Windows :

    Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

    Important :

    Navigate to C:\Program Files (x86)\Adobe.

    Open Adobe folder and if present delete Adobe Creative Cloud folder.

    Then try to install Creative Cloud desktop application.

    8 replies

    K
    Kamil5FBB
    Participant
    February 9, 2021

    i dont have anyOOBE files

      T
      TeamTNE Yang
      Participant
      December 26, 2017

      Thanks！！！！！！！！！！！

      C
      clee3671
      Participant
      February 4, 2016

      You are awesome, I was just sitting here, furious at the program. 

        Primitive Earth
        Primitive Earth
        Participant
        February 3, 2016

        I tried to rectify this for ages and after running all the cleaner tools and deleting adobe application manager, i redownloaded it here Macintosh  and then when i reinstalled, it jumped to auto-update downloaded and installed CC desktop - finally have it working again!!

          J
          JackieM4013
          Participant
          September 3, 2016

          I just used this link, downloaded Adobe Applications Manager, and then reinstalled CC through the CC Installer. It worked! Thank you. I was sweating bullets for about an hour until I found this thread on the forum. Mucho Gracias!

            Pattie-F
            Pattie-F
            Legend
            July 3, 2015

            moving from Downloading, Installing, Setting Up to Creative Cloud Download & Install

            Govardhan.V
            Govardhan.V
            Participating Frequently
            April 19, 2015

            I am very happy to hear that . You are welcome.

            K
            keeltricec70011755
            Participant
            April 19, 2015

            I am having this same problem. Did you figure it out? Today I had to reboot my computer to a week or so ago. I try to download creative cloud and it just disappears. I have restarted my computer countless times. I am unable to download the cleaning tool because it won't let me progress with out a disk in the driver. Please help if you figured it out!

              Govardhan.V
              Govardhan.VCorrect answer
              Participating Frequently
              April 19, 2015

              For Windows :

              Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

              Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

              Important :

              Navigate to C:\Program Files (x86)\Adobe.

              Open Adobe folder and if present delete Adobe Creative Cloud folder.

              Then try to install Creative Cloud desktop application.

                K
                keeltricec70011755
                Participant
                April 19, 2015

                Thank you Brucgovn. That worked!

                  Mylenium
                  Mylenium
                  Legend
                  March 25, 2014

                  Run the cleaner tool and try again

                  http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

                  Mylenium

                    J
                    jannemaki
                    Participant
                    March 31, 2015

                    This doesnt work. It just starts the download and then disappears. I have tried the cleaner tool and reboot the computer and nothing happens. I need the software for my work everyday, so this is a big problem for me!

                    Jeffrey_A_Wright
                    Community Manager
                    Jeffrey_A_WrightCommunity Manager
                    Community Manager
                    March 31, 2015

                    Jannemaki have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to reinstall the Creative Cloud Desktop application?  If not please feel free to update this discussion regarding any of the listed steps.

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