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creative cloud app is blank

Forum|Forum|11 years ago
May 3, 2015
3 replies
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Hi!

I downloaded the trial version of Creative Cloud. It has been working fine for a week or so, but now the app has a red triangle and is blank when I open it. Should I uninstall it and reinstall or will that create further problems with it still being on a trial period?

many thanks for your help.

Creative Cloud

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Correct answer Sheena Kaul

Hi Melanie,

Please refer to the threads below where this issue has been address:

Re: Creative Cloud app opening blank

Cloud Desktop App is blank?

Regards,

Sheena

Sheena KaulCorrect answer

Legend

Hi Melanie,

Please refer to the threads below where this issue has been address:

Re: Creative Cloud app opening blank

Cloud Desktop App is blank?

Regards,

Sheena

Melbelle77Author

Participant

Hi Sheena,

It worked!! Thankyou so much:)

Best regards,

Melanie

Legend

You are welcome!

P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any.

Legend

Blank Screen
https://forums.adobe.com/thread/1249756

Black Screen at Sign-in | Creative Cloud Desktop app
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

Melbelle77Author

Participant

Hey Neil, thanks for your reply. I am using a mac. Many thanks

Participating Frequently

Are you using Windows computer or Mac?