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BoudewijnV
Participating Frequently
December 24, 2016
Answered

Creative Cloud app is crashing

  • December 24, 2016
  • 3 replies
  • 3417 views

Since the latest MacOS Sierra update the Creative Cloud App keeps crashing after a couple of minutes. Reports of Adobe Desktop Service crashes keep on piling up in the log files. The app asks to be reinstalled fresh from the Adobe site, but this doesn't work either. I'm on a Macbook Pro 2015 and running MacOS Sierra 10.12.3beta.

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

3 replies

S4ES4E
S4ES4E
Participant
October 16, 2020

I may have found a solution to this. If I go to https://www.adobe.com/au/creativecloud.html and make sure I am logged in before I access Photoshop or InDesign (for example) it seems to keep them open. I was having trouble wih them closing as most people here seem to, but since I did this, I haven't had any issues for the last four days (when I made the accidental discovery).

Govardhan.V
Govardhan.V
Participating Frequently
December 25, 2016

You may try clean re-installation process.

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

1) Right click on Finder icon and  select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 4)

1) Right click on Finder icon and  select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 6 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

A
Anonymous
August 21, 2020

All of that... that is Adobe's job, not mine. I think I'll just switch to a software that actually functions.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 23, 2020

    you posted to an 4 year old thread with outdated answers.  a current answer:

     

    first try, resetting the cc app. to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      December 24, 2016

      uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

      then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      restart your computer (don't skip this)

      reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

      use the desktop app to install your cc programs/trials

      B
      BoudewijnVAuthor
      Participating Frequently
      December 26, 2016

      Thanks for your answer.

      After a bit of contemplation, I decided not to follow this through. The reasons being that the first link tells me to use the Creative Cloud app. This app was the one that continuously crashed and the other being that it seemed a very drastic approach removing everything including presets, plugins, etc.

      But thanks anyway!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 26, 2016

      you're welcome.

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