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Participant
June 28, 2016
Answered

Creative Cloud app is damaged or missing

  • June 28, 2016
  • 1 reply
  • 332 views

I purchase single app pack but after downloading and then when I am going to install is I get this message from last 24 hours - please help me to solve the problem.

This topic has been closed for replies.
Correct answer Bani Verma

Hi Sibasishg42204090,

According to the screen shot you have posted it seems that the Adobe Creative Cloud desktop app is corrupted, Kindly follow the troubleshooting steps mentioned in the below help document to troubleshoot the issue:

"Failed to install" error received when installing Adobe Creative Cloud desktop app

Let us know if this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
June 28, 2016

Hi Sibasishg42204090,

According to the screen shot you have posted it seems that the Adobe Creative Cloud desktop app is corrupted, Kindly follow the troubleshooting steps mentioned in the below help document to troubleshoot the issue:

"Failed to install" error received when installing Adobe Creative Cloud desktop app

Let us know if this helps.

Participant
June 28, 2016

now it is working

Bani Verma
Legend
June 28, 2016

Good to hear that, enjoy your software