Creative Cloud app keeps malfunctioning, APPS menu disappears

Forum|Forum|8 years ago
July 25, 2017
1 reply
407 views

Does anyone know what to do when the "Apps" Menu in the Creative Cloud application disappears?

This has happened to me twice now, and each time the only solution has been reaching out to a tech support person from Adobe who then has to remotely take over my computer, clean up, remove and reinstall a new version of Creative Cloud.

In the meantime, I am unable to access any CC apps, but I am still charged the license fee.

Is this a problem others are experiencing? Can we apply for a refund?

This topic has been closed for replies.

Correct answer John Waller

Which operating system?

The Apps tab disappearing is a known issue, but not a common one.

The usual trick is to change a value in an XML file from false to true

Apps tab missing from Creative Cloud Desktop

John Waller

Correct answer

Community Expert

Which operating system?

The Apps tab disappearing is a known issue, but not a common one.

The usual trick is to change a value in an XML file from false to true

Apps tab missing from Creative Cloud Desktop

S

saraht20650390Author

Participant

Thank you so much, that worked!!

John Waller

Community Expert

You're welcome. Glad it worked.

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