Hello I started my PC today (Windows 7) to find that the icon for Creative Cloud had lost its image. Clicking on it, it said it couldn't find the Creative Cloud app. Sure enough it has gone! I certainly didn't uninstall it, so something has happened here.
I have logged in and downloaded another but my apps aren't showing. How do I fix this?
Many thanks.
Hi,
Please refer to the below links:
Blank Creative cloud app :
Blank white screen | Sign in | Creative Cloud Packager
New Creative Cloud App unusable: it's blank!
creative cloud is blank window why?
Re: Creative Cloud app opening blank
If the links above do not help, try clean removing the Creative Cloud app and reinstalling it :
1) Uninstall Creative Cloud Desktop Manager :
Creative Cloud Help | Uninstall the Creative Cloud desktop app
2) Delete following folders :
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager
C:\Program Files (x86)\Adobe\Creative Cloud Folders
C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both { To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.}
3- Run Adobe Cleaner tool : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe
4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
Download Adobe Creative Cloud apps | Free Adobe CC trial
Let us know if this was helpful.
Regards,
Bani
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