Creative Cloud App on rMBP 2012 (Catalina)

Forum|Forum|3 years ago
December 9, 2022
2 replies
2233 views

I have an older rMBP late 2012 and have LR+PS installed running.
Recent updates the CC app would not update so I thought I'd uninstall / re-install it.

Well big mistake as now the CC app won't install or at least won't run after install and my LR/PS versions won't update on their own citing 'Updates have been disabled for tgis machine'.
How can I fix/resolve this and have use of my apps back again. (yes, fully legal sub).

Creative Cloud

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John T Smith

Community Expert

Adobe now offers the current and ONE older version via the online program manager
Go here for all older links https://prodesigntools.com/adobe-direct-download-links.html
-Prodesigntools is an official Adobe partner, and the links go to Adobe, not a 3rd party site

IF/When you do have a download, be sure to copy it to AT LEAST one external device
-you should ALWAYS keep a copy (or two!) on an external device
-since Adobe DOES SOMETIMES REMOVE OLD VERSIONS FROM THE SERVER
-a usb flash drive or external hard drive, or write to a CD or DVD

kglad

Community Expert

do a clean cc install carefully following each applicable step (eg, you should not have any cc apps on your computer so you would skip the first step):

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app*

*use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

SnapGEGAuthor

Participating Frequently

Okay, thanks for this, I will give it a go.
I do have apps and have been using them, the lastest update is where things went sideways for me as it would not update so I tried to uninstall and re-install the CC app.

Much appreciate the quick reply.
Let you know how things go.

kglad

Community Expert

if you still have cc apps, you didn't properly uninstall the cc app because it's not possible to uninstall the cc app until you uninstall the cc apps.

at this point, we have to hope the cc cleaner will resolve the problems caused by improper cc app removal.

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