Creative Cloud App Re-install problems

Forum|Forum|4 years ago
October 4, 2021
2 replies
184 views

This morning the Creative Cloud App is not connecting to the Adobe website. looks like there are two updates that are needed, but I can download and install these, due to above connection problem. Try to uninstall Cloud App but it will not uninstall because Photoshop is installed. Can't uninstall Photoshop becuse Cloud App Can not connect to Adobe, and until it does it is showing nothing orther than No Internet error. I have internet. Time is correct. GPU driver is correct. What fresh hell of an application is this nonsense Adobe are peddling.

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Nancy OShea

Community Expert

No Internet error. I have internet.

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You need secure TLS 1.2 connections to connect with Adobe. TLS 1.0 and TLS 1.1 are end of life now. See links below

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

https://help.wheniwork.com/articles/enable-tls-v12-on-your-web-browser/

Hope that helps.

Nancy O'Shea— Product User & Community Expert

AxelMatt

Community Expert

Which operating system do you use?

Do you get an error message? If yes, please post the exact message.

Please take also a look here:

https://helpx.adobe.com/lu_en/download-install/kb/common-network-connectivity-issues.html

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Especially check your HOSTS file.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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