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jeffreym
Known Participant
April 28, 2021
Question

Creative Cloud app reports it is damaged an needs reinstalled on an almost weekly basis on Mac

  • April 28, 2021
  • 1 reply
  • 571 views

I'm rather weary of this nagging problem with Adobe's CC app on Mac OS 11. Almost weekly or bi monthly, when booting the late model iMac running Big Sur, the startup of CC fails and it says I must redowndload and reinstall. The process is automated, which it does, and I can continue, after the 10 minute delay this causes. I've very tired of this strange behavior.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 29, 2021

    something on your computer (eg, av, antimalware, cleaner, defragger) is corrupting your adobe cc app files.

    J
    jeffreymAuthor
    Known Participant
    May 6, 2021

    Yes. That would be called Mac OS 11 Big Sur. I don't intend to remove it, however. So I'd really prefer Adobe to fix their application so that it doesn't have this problem. An identical installation still running latest Mac OS 10.15 does not exhibit this. There are not differences between the two installations other than the operating system. So the culprit is a bug in Creative Cloud that somehow is initiated in this particular setup that does not show up with the older OS. Savvy?

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 6, 2021

    Hi @jeffreym,

    Suggest you read the Known Issues related to Big Sur & M1 chips.

    https://helpx.adobe.com/download-install/kb/macos-big-sur.html

     

    Also make certain your computer exceeds the new system requirements and you have a Mac user profile with full administrative permissions to write to files on your hard drive.  Check each one.
    - https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    This is not Adobe technical support.  This a public user forum.  Unless you see a red STAFF badge beside the person's screen name, you're not speaking with an Adobe employee here.  We are unpaid forum volunteers and product users like you.

     

    I use Win 10 and have no problems running Creative Cloud services.  But each system is different.  If you continue to have problems, please reach out directly to tech support via phone or online chat. 

    Good luck!

     

    Nancy O'Shea— Product User & Community Expert
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