Creative Cloud App shows update available when there is no update.

Forum|Forum|3 years ago
June 13, 2022
2 replies
850 views

I am running windows 10 64bit and creative cloud 5.7.1.1

At least once a week i get notifications in the creative cloud app that there is an update for the creative cloud app. I click it and it updates. Then i go check the version number and it is still the same 5.7.1.1. I also go check the release note to see if there is a new version and there is no new version

Why does the creative cloud app keeps saying there is an update for the app but no update really exsists?

The next time i see the blue update box i will screenshot it.

Creative Cloud

This topic has been closed for replies.

Nancy OShea

Community Expert

I solved that by turning Notifications off in CC Desktop App. 🙂

Nancy O'Shea— Product User & Community Expert

Jeffrey_A_Wright

Community Manager

Digtalcoffee, do you receive the error about the update after running any maintenance tasks? Maybe something like a weekly system clean-up or anti-virus/malware sweep? How do you resolve the update notification? Finally, what specific build of Windows 10 64-bit is installed on the computer?

digitalcoffee7526170Author

Inspiring

No errors from any maintenance tasks.

Early on I would just update the creative cloud app but lately I just ignore it if I see the update notification after I check to be sure a new version wasn't released.

Windows 10 pro 21H2 OS Build 19044.1706

Jeffrey_A_Wright

Community Manager

Thanks for the update, Digitalcoffee. The behavior you described typically occurs because something is damaging or reverting one or more components of the Creative Cloud desktop application.

For your next steps, apply any additional Windows 10 updates; you can use the information at https://docs.microsoft.com/en-us/windows/release-health/release-information for details on what builds of Windows 10 are appropriate for the computer. I would also recommend verifying that any installed security and utility software is up to date and using the manufacturer's recommended settings.

If the behavior continues, then you may need to get a bit more aggressive in your search, Digitalcoffee. Try temporarily disabling any third-party utilities, and/or keep an eye on the task manager to see any patterns in the processes occurring before you are prompted to update the Creative Cloud desktop app.

Finally, please bookmark https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html which provides details on the release version of the Creative Cloud desktop app and any updates or changes that were implemented in each release.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded