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purplepin
Participating Frequently
August 9, 2019
Question

Creative Cloud App unable to install software

  • August 9, 2019
  • 1 reply
  • 400 views

Hi,

My Creative Cloud App hasn't been updating for a while, so as a work around I have been starting up each software from my applications folder. To try to fix this problem I have uninstalled all adobe software using the cleaning tool, deleted the OOBE file from application support file and re-loaded a fresh copy of the Creative Cloud App. Restarted my Mac.

On a re-booted Mac the C.C.app window pops up showing all the software ready to install, BUT when i click on install on any of the software blue install buttons nothing happens.

So although I have a Creative Cloud App pop up window the buttons aren't responsive so I cant download each software (Illustrator, InDesignetc)

I am running High Sierra version 10.13.6 on an iMac late 2013

i'm at a loss to what to try next, can anyone help??

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 9, 2019

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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purplepinAuthor
Participating Frequently
August 9, 2019

many thanks for the reply.

I can see two logos

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