Skip to main content
andyo90118757
andyo90118757
Participant
August 18, 2017
Answered

Creative Cloud App Updates (2017) stuck

  • August 18, 2017
  • 1 reply
  • 498 views

I have this problem every time I try to update - gets to 85% and stops - system sucks

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thought you were Adobe staff - sorry.
Error I can find is the following:

WARN: ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{ACR-9.6.1.147-64-ADBEADBEADBEADBEADB}..xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{ACR-9.6.1.147-64-ADBEADBEADBEADBEADB}..xml” couldn’t be opened because there is no such file." UserInfo=0x7c21dab0 {NSFilePath=/Library/Application Support/Adobe/PCF/{ACR-9.6.1.147-64-ADBEADBEADBEADBEADB}..xml, NSUnderlyingError=0x7c2906f0 "The operation couldn’t be completed. No such file or directory"}

Only saying that I am paying for something that never works


Andy I am sorry I don't have any suggestions offer for you posted in message #7. 

Please contact our support team at Contact Customer Care so that direct assistance can be provided to allow the InDesign update to be applied.

1 reply

Kanikas
Kanikas
Legend
August 21, 2017

Hi Andy,

Sorry about that.

Could you please share the message you get and when do you get it?

Does this happen while installing a particular app?

Thanks

Kanika

andyo90118757
andyo90118757Author
Participant
August 21, 2017

Been like this for days. Happens most times when I try and update apps. Ent up with work arounds

Kanikas
Kanikas
Legend
August 21, 2017

Moving to Creative Cloud Download & Install​

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices