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Cheesehead4
Inspiring
January 8, 2018
Answered

Creative Cloud App updates are slow

  • January 8, 2018
  • 2 replies
  • 3866 views

Trying to update Apps through Creative Cloud (from 2017 to 2018) is mind-numbingly slow. Windows 10, fast computer, plenty of RAM. Nine hours to update Photoshop 2018 and 20% of Illustrator - running evening/overnight. Tested internet download speed at 66.78MB. Allowed security pass through, then just turned off security and still super slow. I logged out and closed CC app, rebooted, yadda yadda. SLoooow

Am successfully downloading from Download Creative Cloud apps

Any ideas whey CC App is suddenly slow or if I'm doing something wrong (after having worked fine for ... ever)??

Thanks

This topic has been closed for replies.
Correct answer Cheesehead4

Thanks kglad. I have access and my internet speed is fast (according to Charter speed app), so I don't think that's the issue.

I have been downloading from individually from Download Creative Cloud apps and the speed is very reasonable .... but that is a hassle for all my apps (download, unzip, etc.)

Still very slow through the CC app ...

thanks

Paul

2 replies

David__B
David__B
Legend
January 8, 2018

Moving to Creative Cloud Download & Install

M
m-cami43534915
Participant
March 18, 2020

adobe is a terrible company when it comes to their cloud services. downloads and update take forever and make it impssible to be functional. Get it togeather Adove cause you will lose buisness.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 8, 2018

    update rate is a function of your internet connect to the secure adobe servers and the server speed.  it's not clear what you used to test your speed but this would be more accurate,  http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    C
    Cheesehead4AuthorCorrect answer
    Inspiring
    January 8, 2018

    Thanks kglad. I have access and my internet speed is fast (according to Charter speed app), so I don't think that's the issue.

    I have been downloading from individually from Download Creative Cloud apps and the speed is very reasonable .... but that is a hassle for all my apps (download, unzip, etc.)

    Still very slow through the CC app ...

    thanks

    Paul

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 8, 2018

      you're welcome.

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