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sarahf58666937
Participant
March 30, 2019
Question

Creative Cloud App won't open

  • March 30, 2019
  • 2 replies
  • 361 views

I recently went to open the Creative Cloup application (Windows 10), but was greeted by an error stating "The application was unable to start correctly (0xc0000142). Click OK to close the application." I have tried reinstalling the Creative Cloud app, but the error still persists. Is there any way of solving this?

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2 replies

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sarahf58666937Author
Participant
April 1, 2019

I tried these options, but it doesn't seem to have fixed the issue.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 30, 2019

We need more informations before we can try to help.

Which CC app dp you mean?

Which version of Windows 10 do you use? Please post the exact version!

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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sarahf58666937Author
Participant
March 30, 2019

Hi,

I mean the Creative Cloud Desktop Application. I'm using Windows 10 version 1803

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Paul-M
Legend
March 30, 2019

Have you tried using the Clean up tool to make sure nothing is left behind after uninstalling.

After that, I'd advise a reboot before attempring to reinstall  and make sure you hace downloaded and are installing the latest version of Creative Cloud Desktop

Paul-M - Community Expert
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