Skip to main content
lukasm12649297
lukasm12649297
Participant
February 2, 2015
Answered

Creative Cloud Application "Download Error"

  • February 2, 2015
  • 1 reply
  • 586 views

Hello,

first of all, this is a Repost the orginal Discussion is here: Creative Cloud "Download Error" message

I repost this, cause the solution which was given by one of your Staff Members did not help me..

When I go to the App section on the creative cloud manager I get the message "Download Error. Please Contact Customer Support."

Could somebody please help me fix this?

I have tried restarting my computer, signing in and out of creative cloud, and clearing the cache.

Thanks

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi,

Please refer to the threads below where this issue has been addressed:

Creative Cloud "Download Error" message

Creative Cloud - Download error - stubborn error

Regards,

Sheena

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 2, 2015

Lukasm12649297 have you tried the suggestions listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html?  If so what specific error message are you able to locate with the download logs?

A
angie_gp18
Participant
April 14, 2015

Hi,

the creative cloud application gives me the same message, the problem is that it doesn't identify the number of the error, it only appears the message as the photo of Lukasm12649297.

I also tried to reinstall the creative application and it didn't work.


Could somebody please help me fix this?



Thanks

Sheena Kaul
Sheena KaulCorrect answer
Legend
April 14, 2015

Hi,

Please refer to the threads below where this issue has been addressed:

Creative Cloud "Download Error" message

Creative Cloud - Download error - stubborn error

Regards,

Sheena

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices