My version of Creative Cloud Desktop (CCD) needs to be updated to the latest version, but there's nothing that you can click to do that. It's supposed to happen automatically, but it hasn't happened.

Despite this, I followed the instructions for Solution 1 on this page: Error: You are no longer signed in to Creative Cloud applications.

It requires you to log out of CCD and then delete a file. I did both those things.

Then I right-clicked on the CCD icon and chose "Run as administrator." I don't know if this did anything special, but it's something I hadn't done before, so I figured I'd try it.

When CCD opened up, I logged in and the CCD window popped open.

In the CDD window, I clicked on Apps, and all my CC(2014) applications had blue "Start Trial" buttons next to them. I have no idea why I would need to start a trial, since I've been paying for CC for at least three years, but there they were.

I clicked on the "Start Trial" button next to Photoshop CC(2014), and the program opened and I didn't have to enter any login credentials. I assumed that was because I was so-called starting a trial of the application.

Anyway, I was about to close the CCD window when I noticed that every one of the Apps that had the blue "Start Trial" button next to them now show "Up to date," even though I only opened Photoshop CC(2014).

Since the buttons were gone, I opened Dreamweaver CC(2014) and Illustrator CC(2014), and I was not prompted license those applications, which is what I had to do in the past.

I closed all three applications and then re-opened Photoshop CC(2014), and I was not prompted with the "Start Trial" notice.

This may or may not work for someone else, but it's worth a try.

None of my CC(2014) applications show the blue "Start Trial" buttons anymore, so I'm hoping after using Photoshop CC(2014) for 30 days, the button doesn't reappear.

I also hope that the push comes down to update my CCD. That's still not updated with the latest version.

Anyway... Good luck.

M

mrtechnicalweb2

Participating Frequently

the problem with long convoluted answers like that is that they are long, convoluted and usually dont work. I think the idea here is that Adobe use some of the massive profits they now make from renting us this rubbish software and getting the basics right.

I see it as a psychological attack to remind us that we no longer own what we have brought, we rent on their whim. They can lock us out anytime, you know, maybe if you say something the corporates dont like.

Its so simple its a joke.

Oh yeah, i lost 8 hours last night trying to get InDesign to import an XML file and clone content. Got there in the end only to find out that InDesign, like most other Adobe software is crap. So theres another bit of RENTED KIT I cant use. Looks like i'll be using other FREE software to make my rubbish ebooks. Did notice that FileMakers not in the CC suite. Dont even bother opening InCopy. Maybe the drugs squad should raid the Adobe offices in India because these people have totally trashed the Macromedia legacy and seem to be AWOL.

steve.mcclure

Participant

Yes, I'm adding my voice of displeasure. Sick of signing in over and over - noone else, not even Microsoft puts you through that pain. The only "solution" published that I couldn't try, was because there was no download on the end of the link that Adobe guy put up. I don't use all the products but I do pay every month, so its sad that a company as mighty as Adobe cant solve this. Really?

BMcCarty

Known Participant

I just experienced the same issue last night on my Windows 8.1 machine running CC2014, and was able to correct the problem by executing a variation of instructions posted by cjdshaw100

In my case, deleting the entire C:\Users\[USERNAME]\AppData\Local\Adobe\OOBE folder did the trick. I then had to log in again to the CC desktop and CC online, and that restored all of my application statuese and licensing.

PLEASE NOTE - The instructions below, provided in two earlier posts in this string by an Adobe rep, do not work.

You are no longer signed into your Creative Cloud applications

The problem in my case does seem to have been the result of opening a Premiere Pro CC project from a newly attached USB hard drive, so that much is accurate.
However, Solution one in the instructions above, which is to delete the opm.db file, did not work.
Solution two, which calls for updating to the latest version of Creative Cloud application wasn't relevant, because I am already running the latest version
Solution three is completely invalid, because the instructions' link the IMSLIBReplacer.exe file returns a "Sorry this page is not available" error.

And by the way, the error message Premiere Pro returns when it can't license the software is "This project contained a sequence that could not be opened. No sequence preview preset file or codec could be associated with this sequence type.". Which is not at all helpful in communicating that Premiere Pro is experiencing a licensing issue.

D

DPM01

Participant

I have this same problem on my Mac

Tried all of the above and nothing works. I only use CC for Fireworks and I'm now screwed. Tech support tell me they can't help and send me here.

I now pay monthly to have an icon on my desktop. I want my money back.

C

cjdshaw100

Participant

After spending several hours on chat with Adobe support, the issue is finally fixed for me. What did it was:

Delete /Library/Application Support/Adobe/SLCache

Delete /Library/Application Support/Adobe/SLStore

Delete ~/Library/Application Support/Adobe/OOBE - The whole folder, not just opm.db

J

Jan Thore Nalum

Participant

Thanks cjdshaw100! It worked for me. I was very frustrated over her in Norway, but your solution fixed it for me

M

mrtechnicalweb2

Participating Frequently

Yes,

Im having the same problem. Everytime I access Photoshop its asking me to register my product. After I do so it says ENJOY USING YOUR PRODUCT.

I leave Dreamweaver open all day so I dont have that problem so much with Dreamweaver, but I only open Photoshop 1-2 times a day max, sometimes I dont open it at all, or the other products. So its very annoying.

Personally I think its a deliberate gameplay by Adobe who are AGAIN flexing their power over us minions that have invested our entire business around the Adobe platform.

I lament the loss of Macromedia which was a perfect product written by intelligent people for intelligent people. Adobe is in my opinion part of the global police state and is simply reinfrcing the understanding that we RENT the ability to use its products AND they can turn us off at a monents notice. Thats whats happening here. The alternative is just to ridiculous to contemplate, that its an error somewhere in their software thats been unsolved for nearly 2 years!!!. Its LIVE software FFS. Its something fundemental to the way it works and its IMPOSSIBLE for them to say they were not aware.

I have the very latest version of the cloud app and the 'answer' above says that this error doesnt exist on versions above 1.2!!! Really, this issue has been present for two years. Thats not an error, thats a DELIBERATE POLICY BY ADOBE TO ENFORCE THE OWNERSHIP OF ITS PRODUCTS OVER US. Get ready for being put out of business the moment Adobe wants you out of business. Dont be surprised if it happens at the same time at all your credit cards stop working.

P

PixbyTed

Participating Frequently

Well I suggest it is less of a conspiracy theory and more of a software quality issue. I think Adobe rushed to the subscription model without thoroughly developing a secure logon technology.

I had this problem for months until an Adobe Employee (Dave_B) pointed me to this. SInce then, things have been fine. Hopefully it works for you too. You are no longer signed into your Creative Cloud applications

M

mrtechnicalweb2

Participating Frequently

Hi,

But clearly in solution 2 point 2 it states:

Any version after 1.2.1.260 resolves a known issue with Adobe ID account information conflicts

And I have at least 1.8, ie the very latest, SO this problem should not happen to me.

I have yet to try the first solution. This has been happening for months, and as far as im concerned, as said in my main post, its totally counter condusive to the founding concept of an always up to date software suite, and totally at odds as a problem thats been current for nearly 2 years!!!

As such, I still stand by me 'conspiracy' idea, as it fits in so well with all the other 'workflow' bottle necks such as FTP that doesnt work, inability to copy paste between apps like Dreamweaver, photoshop and illustrator and all the others.

For example, today I was working in photoshop and am trying to migrate fully from Fireworks, my trusted MACROMEDIA graphics app where i have always done the bulk of my work using photo shop mainly for about 10 processes such as highlight/shadows, and the healing brush etc. Today i wanted to use the magic want. But once done I couldn't just point the mouse outside the frame to deselect it, no I have to google it and found I had to press CRTL-D!!! Thats no intuitive. Thats why I have avoided photoshot for so many years. Its like all the other products, difficult to intuitivly pick up and has INBUILT problems. THe requirement to login is so fundemental that I refuse to believe that its not deliberate. Dont even start about the ftp which for about 5 years DOESNT WORK PROPERLY. I even had Adobe 'engineers' log into my computer, confirm the issue and then NEVER HEAR RFOM THEM AGAIN!!! TWICE!!!! over 5 years!!!!! They dont care. You CANT CONTACT THEM. This is a 'COMMUNITY FORUM' where other users help other users!!! THere are NO PROFESSIONALS HERE. THe advice will always be off the cuff and anecdotal, often misleading. Try this, try that!!! Have you plugged yourr computer in.

I gave up a long time ago, Because I dont turn Dreamweaver off for weeks at a time and use Fireworks its not a big issue, but now im considering making Photoshop my first choise graphics app im a bit more concerned as I dont leave that open.

T

Tristan512

Participant

I've been encountering this problem on my desktop for a while now but as it was a minor nuisance in the beginning, I used the time to wait for logging in to do other things. But now it seems like it's getting worse. I can't believe this thread is a year old and Adobe still hasn't fixed this in their updates.

Today I had to go through more than 5 verifications when trying to open Premiere. In addition to the too many verifications, the wait time for loading in between verify/login verify/login is unacceptable. Today I was waiting for more than 20 minutes. My internet connection is perfectly fine as I'm checking my emails and browsing the web.

I have the latest Creative Cloud, and the programs I'm using are up to date.

Adobe you need to fix this! It's wasting my time every single day and it's UNACCEPTABLE!

A

allanghouston

Participating Frequently

I know it's a big task but have you tried formatting and reinstalling your operating system fresh, not just uninstalling and reinstalling the software?

It's the only thing that worked for me in the end. Like I said above, if that's what it takes, Adobe must be very messy with its system files. I couldn't suffer through the stalled verification process anymore and I needed to get work done. It's probably worth taking the plunge. I usually do a refresh every 6 months or so.

T

Tristan512

Participant

No, I refuse to reinstall my entire system because Adobe can't clean up their mess. I have too many programs, it would take me a few days for a fresh install.

Ain't nobody got time for dat!

guitar uk

Participating Frequently

I tried all the solutions I found on the forum including deleting opm.db in AppData - Local - Adobe -OOBE

and the uninstalling, running the cleaner, and reinstalling and still it said license every time I opened a program on Windows 7

It was a pain when I was trying to do something using the software to be interrupted every time with these licensing messages when I have paid for Creative Cloud

I used the adobe support chat and the answer was to delete contents of SLStore in Program Files (x86) - Common - Adobe

and renaming SLStore to 'SLStore_old' in ProgramData - Adobe

This worked

gavinbrooks.com

Participant

This did not work for me. I tried it and then the projects would not open showing errors. Removing the "_old" and it opened ok. Sadly the request to activate and login came back....

The error:

Adobe Premiere Pro CC 2014

This Project contained a sequence that could not be opened. No sequence preview preset file of codec could be associated with this sequence type.

Just wish Adobe fix this darn thing. I am forced to reactivate at east a dozen times a day!

gavinbrooks.com

Participant

Sadly I have the same ongoing issue every single day on my Windows 8.1 and all I can do is accept that's life with Adobe products; every time I load a CC app I am forced to sign on each flipping time!

I pray that this pathetic problem gets fixed, at least before I lose my mind!

A

allanghouston

Participating Frequently

Since reinstalling I haven't had to log-in again, only once off on my new macbook pro but that's it. I get the feeling Adobe installations leave behind messy files and somewhere along the line, something is corrupted and things don't run/log-in/install properly. I'd strong suggest a system refresh, it will run faster as well.

F

Flemming Rasmussen 123

Known Participant

For weeks now, I've been stuck in a loop with having to "License this software" or "Start trial", when trying to start any CC Application. I started since i downloaded CC2014 and is happening also when trying to start my old CC apps.

Have been on mail and phone with Adobe Support several times and for hours. Support have been very helpful, but after they remotely have tried to do almost everything with my Mac and CC installation, it's clear that Adobe have no clue what's causing the issue.

The forums are full of solutions to this from other users with same issue, but none of it helps. I and support have tried it all.

I am in a bit more luck than several others, since I can run my Adobe apps in trial mode but with 00 days left(?). Others can't even open their apps.

A

allanghouston

Participating Frequently

I posted somewhere else but the only thing that solved my problem was a format and fresh reinstall of my operating system and everything else. Unfortunately I was visiting Australia and had to rely on some dodgy internet in the suburbs and had to go to someone else's house to specifically download everything again. But once I did it all worked. I'm sure though that it was just a corrupt licensing file somewhere but Adobe couldn't tell me where it was. I chatted with them but as it was on a weekend the appropriate support team for the problem weren't there. I was told my issue had been "escalated" but apparently this means receiving an email 3 weeks later to check if the problem still persists. By that point I had been running on a fresh install for 2 weeks.

Fresh install and time machine/windows equivalent will hopefully fix the problem when it recurs. It's annoying having to download all of the software again however!

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