Creative Cloud apps don't open correctly

Forum|Forum|7 years ago
January 5, 2019
3 replies
506 views

This is my machine.

I have had 2 sessions with Adobe chat support, but to no avail.

All CC apps don't open correctly.

I can use the apps, but when they open, instead of a splash screen with open recent or new file etc, it's a blank white screen.

See image below;

I can close the splash screen and use the app correctly, but it does this with all CC apps.

Both support chat sessions have used CC Cleaner and done clean re-installs, but neither has worked.

My graphics card is a Quadro K4200 and drivers are up to date as of today.

Any ideas of un-notified conflicts with the OS or other apps?

Creative Cloud

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Probins01, I am sorry you are facing a blank white screen when opening CC applications. You mentioned you have been working with our support team. Do you have a case number that I can review? For information on how to locate and interact with your recent support cases see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

Jeffrey_A_WrightCorrect answer

Legend

Probins01, I am sorry you are facing a blank white screen when opening CC applications. You mentioned you have been working with our support team. Do you have a case number that I can review? For information on how to locate and interact with your recent support cases see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.