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FinnD
Known Participant
January 18, 2019
Question

Creative Cloud apps have out of date snapshot of the Finder when using open or place.

  • January 18, 2019
  • 2 replies
  • 1209 views

On a MacPro with Mojave, I'm struggling to open or place files with Illustrator or Photoshop ( CC latest versions ) because they're just not visible/available—mostly recent ones. All the files are perfectly compatible and ought to be showing.  It appears CC's view of the mac's contents is really patchy and badly out of sync.

In the finder itself they're all there, dropbox and spotlight indexing all seem up to date.

This topic has been closed for replies.

2 replies

F
FinnDAuthor
Known Participant
January 21, 2019

Thanks for getting back David—I can't fathom exactly why but all seems fine today. I left the Mac on over the weekend just incase dropbox and spotlight were covertly syncing/indexing. One reboot later and both windows now tally.

David__B
Adobe Employee
David__B
Adobe Employee
January 18, 2019

Hi Jim,

Would it be possible to post a screen shot of when you see from the open box in PS/Ai versus the same window in Finder?

Thanks,

- Dave

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FinnDAuthor
Known Participant
January 23, 2019

Just going to bump this rather than start new thread. The issue seems to have reappeared—this time with 'save as' from within Photoshop and Illustrator (latest versions). On the left a snapshot of creative cloud's view of the files in a folder, on the right the more up to date view of the same through the finder.

F
FinnDAuthor
Known Participant
February 21, 2019

Okay for anyone reading this, I managed to effect a workaround:

For the folders I frequent often I managed to get the mac to create up to date folder content snapshots by effectively creating smart folders (dynamic clones of originals). Now, instead of navigating to the OS's native folders to open files I instead go to the smart folders where the file saves are all bang up to date. 

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