Claire28635884qc4g

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Creative Cloud Apps not opening

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Hello, I'm currently trying to open Photoshop and Lightroom, which are Apps included in my Plan, but a PDApp window keeps opening, asking me to sign in and when I do, it offers me a free 30 day trial? Everything seems up to date, so I'm not sure what the problem is. Any help? Thank you.

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kgladCorrect answer

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

<moved from enterprise and teams>

Community Expert

Correct answer

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

<moved from enterprise and teams>

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Ashish_Harrison

Adobe Employee

Please connect with the individual support team, this forum is for Enterprise & Teams licenses only.

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Regards,Ashish Harrison

Kevin Stohlmeyer

Community Expert

Community Expert

Hi @Claire28635884qc4g

Have you tried the steps outline on this page?

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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Community Expert

Community Expert

do you have a teams or enterprise subscription?

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