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claym67333945
Participant
January 20, 2015
Question

Creative Cloud Apps won't open

  • January 20, 2015
  • 1 reply
  • 171 views

I have recently gotten my CC membership and got all of the programs. I am having trouble opening Premiere Pro CC (2014) and After Effects CC (2014). But I have another After Effects (from the CC trial) that opens which doesn't have (2014) in the name. Any of the programs with (2014) in their name, I can't open. I get the error, "The application was unable to start correctly (0xc000007b)."  I am running Windows 7 Professional 64 bit.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 22, 2015

Claym67333945 what installation errors did you discover?   You can find information on how to locate and interpret the errors in the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

C
claym67333945Author
Participant
January 22, 2015

The application was unable to start correctly (0xc000007b).
Adobe just did a clean install and gave up. Trying to run After Effects, Photoshop, Muse, Dreamweaver, all CC(2014)'s

I had CS5.5 Suite installed and working correctly. Now All those are gone since he wiped everything Adobe.... ARGH!!!!!

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 22, 2015

Claym67333945 if you are able to locate any installation errors then please feel free to update this discussion.  If you are facing errors when opening the applications then I would recommend posting to the forums related to that application.  The community in those forums are getting to better be able to assist you with troubleshooting specific to the application.

You can find a list of available forums at https://forums.adobe.com/welcome.

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