Creative Cloud asking me to purchase license even though I have an annual subscription

Question

I'm using OS X 10.12.6 and I have a yearly subscription to Creative Cloud I purchased a month ago. I try launching Photoshop today and it's asking me for a license and won't validate me even though I can sign in. It's saying my trial has expired and I have 00 days remaining.

On the Adobe support page I see the following message:

Creative Cloud & Document Cloud Enterprise Customers: If your desktop application is asking you to enter a serial number or has unexpectedly stopped launching, have your software administrator call your regional Adobe support for help.

I don't know who what my regional Adobe support help number is but I've been on hold for nearly 20 minutes on the 1-800 number. I also don't have a software administrator so I'm not sure where else to turn to.

kglad · Accepted Answer

are you an enterprise customer (uncommon unless you're a larger business with multiple users) or do you have a (much more common) single user license> you can check here, https://accounts.adobe.com if you're not sure.

if you have a single user license, check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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