Creative Cloud - BUG Changing Installation Directory for Apps

Is this a joke? What sort of professional software company doesn't allow you to specify what drive to store to???

I am really disappointed. I sub'd to cc. Bought some things that only work in cc. And Have 10gb left on my main SSD. I use my secondary for EVERYTHING. So now I have two useless products. Is this seriously not fixed yet? Has anyone recently figured this out?

1) I created a directory on my C Drive called c:\SdCard.

2) I opened Disk Manager in Windows – you can either do that by right-clicking on the bottom-left corner of your screen and selecting Disk Management. If you are on a tablet and have no mouse, you could alternately pull up that menu by clicking Winkey-X.

3) Right-click on your SD Card and click Change Drive Letter and Paths…

4) Click Add…

5) In the Add a new drive letter or path for X: (Where X is the drive letter represented by your SD Card) select the radio Mount in the following empty NTFS folder:.

6) Click Browse…and navigate to the directory that you created.  Click OK.

You should now be ready to proceed.  To be sure, right-click on your SD card again and click Change Drive Letter and Paths… Your window should look like this:

The SD Card has both a drive letter and the mount point on the C drive.  If this is what you see then you are ready to proceed.  Cancel out of this window and close the Disk Management console.

I started the CreativeCloud desktop app again and Preferences->Creative Cloud->Apps->Install Location C:\SD Card\.

VOILA

This has long been fixed.  You can change the directory location of your apps to a separate drives.  You can change the settings in the CC preference tab.  cheerz

Adobe replyto my same problem:

Can't cancel membership

created by Jeff A Wright in Adobe Creative Cloud - View the full discussion

BEWARE ADOBE WILL WANT TO CLEAN YOUR BOX OF ALL ADOBE apps to solve the problem:

My reply:

Your offer is NOT accepted. Your position in technical support is NOT the right team to handle my situation and does not have authority that US adobe management has when deciding how best to treat customer issues as mine. Other offers to make me go away have been made by adobe personnel IN THE US, and they are BETTER offers than yours! The only remediation I will accept is the following:

2015_0114

1) First I need a credit for $10.81 for months October, November, and December of 2014... and January of 2015.

2) Second I need my subscription extended at the SAME price for ONE year WHEN I START A NEW SUBSCRIPTION upon new releases of the photography CC bundle. The current one does NOT install correctly on a purpose built computer to handle Video and 3D processing with PS. I will not tolerate adobe and your tech support wanting to delete legacy products that go back to CS3 and newer that I depend on to pay my bills.

Your tech support was worthless in suggesting they wanted to CLEAN my ENTIRE box of ALL ADOBE products. The LEGACY Apps WORK, they are PAID FOR, and thousands of dollars of After Effects, Premiere, and medical scientific plugins for Photoshop would be invalid and not useful without the legacy installed products. I surely am NOT continuing or upgrading to CC for my production bundles after the way you have treated me and many of my clients now. Instead we are pursuing alternative solutions that are not adobe.

The forums are full of folks with the same install problems for CC 2014. That is one year free for the extreme hassle and loss of time productivity, travel expenses, and monies due to being forced to use my standalone PS CS6 products for core work and another copy of the CC PS for 3D work at another location with a different persons subscription for my clients jobs.

3)  There is no excuse for a product like PS to fail on extraction prior to install!

Finally, that fact that you have the gall to tell me to go for self help in forums, tells me you are uneducated about the install issues for CC and YOU sure do not have any regard or concerns for

my business. The same can now be said of me about adobe.

CF

ADOBE WILL TRY TO DELETE YOUR LEGACY APPS!!!!  Do NOT let them! They could put you out of business! Here is a tech support transcript, see for yourselves:

Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?

ADOBE CUSTOMER: I need to know that NONE of my legacy adobe apps will be affected. CS5 suite and CS6 products will NOT be affected is that right??????????????

info: Your chat transcript will be sent to dixxx.net at the end of your chat.

Vipin: It will be affected.

ADOBE CUSTOMER: WHOA! you are saying that my CS% and CS 6 apps will be hurt and not run correctly is that right?

Vipin: We need to remove all the Adobe apps installed on your computer.

Vipin: Is that okay.

Vipin: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?

ADOBE CUSTOMER: There is no way I give permission to delete CS5 creative suite, CS6 video production suite or hurt them in any way what so ever. I have THOUSANDS of dollars of plugins and other workfow products that depend on them. Sorry but my only recourse is to

ADOBE CUSTOMER: see if you have ANY loyalty to an OVER 30 years adobe customer (me) when you demand payout for the remaining 5 months of the subscription. I'm betting you will just send the bill to collections for non payment. If so, you WILL be sued for non service and non delivery of product. And yes, I am ready to spend over xxxx on a suit vs adobe because of how you have treated me. The point is I know that I am not alone, and that's sad.

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Then after TECH NO SUPPORT, CSRs try to 'handle' me:

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If you do decide to cancel, we can refund your subscription.

If you stay with the service, we can provide 2 free months as an apology for the technical difficulties. We cannot provide a free year.

Please let me know which you would like to do.

Thanks,

Britt

Like · Reply · 35 mins

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ADOBE CUSTOMER:You want me to stay with a service that provides no product? And has not provided me with a usable product since October of 2014? And now the word is out that you are raising subscription prices after the first year? Who do you think you are? You HURT peoples ability to earn a living! You cost us hours and days and months trying trying to fix your problems so we can move forward with your products? Who in the hell do you think you are? Tell you what, dont cancel a thing. A media blitz and maybe a subpoena to San Jose is the right move to protect peoples rights. Your company needs to learn a lesson in how to treat legacy customers. It seems no one has taught you that "if you take care of the customer, they will take care of adobe." Britt, care to guess how many dollars I have given adobe in almost 30 years?

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Adobe Creative Cloud Hi ADOBE CUSTOMER:

We value all our customers and would love to help resolve your issue. Would you like to arrange a callback with tech support? I can make sure the technician is a senior staff member that can offer more troubleshooting solutions. Let me know if you would like to schedule this, and what a suitable time would be.

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Thanks,

Britt

Like · Reply · 19 mins

Adobe Creative Cloud Regarding Creative Cloud prices, it is noted on the purchasing page that some subscriptions offer "promotional rates for the first year only." Our full subscription terms can be viewed here: https://www.adobe.com/misc/subscription_terms.html

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-Britt

Like · Reply · 18 mins

ADOBE CUSTOMER: You see, that is EXACTLY how you should take care of a customer. Tell them they are wrong and have it NOT RELATED to a simple request to FIX a company software PROBLEM. Tell your customers that after FOUR months of unusability of your product, DAYS of the customer trying to fix the company problem, that your solution is give them TWO months FREE then JACK the price up for them! You MUST have thousands of people in LINE to YOU to get this celebrated DEAL!

Like · Reply · 6 mins

ADOBE CUSTOMER: I have a hunch some adobe board members are going to have fun with your conversation and offer, Britt. I would hush up now before you have to look for a different job because I know you mean well BUT you have no experience or skills solving a client's issues and in fact, you are hurting adobe's future earnings.

Like · Reply · 2 mins

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Adobe Creative Cloud I apologize for the frustration regarding Adobe's pricing policy, Kee. Please let me know if you would like additional help troubleshooting the problem. We would love to locate the cause of the download issue and get this resolved for you.

Thanks,

Britt

Like · Reply · 7 mins

ADOBE CUSTOMER: The Russian cracked version of PS 2014 will have to do on another clients machine until you have a total new WORKING release. I'm tired of being your company's test pig, doing the boiler plate cleaner routines, and having the same failures. It's one thing to have broken software, but NOT acceptable to treat customers the way I have been treated, and then, be greedy on a remediation offer from you.

You say,"We value all our customers."  Again, clearly NO ONE from the BOD has taught you that if you take care of the customer, then the customer will take care of adobe.

You guys and gals have essentially asked for a fight, and a fight you shall have. good night.

Is this for real? I just built my own computer with setting up 3 drives and one solid state drive for scratch. My c: is limited as well since it's also and SSD. Is this something you guys will fix? I've been trying to install photoshop on my G: with no luck. I set the preferences correctly yet it still installs on my c:. Please let me know if there is something else I need to do.

There is a workaround to this that works for me. Download the manual installer, and choose the custom install location there. After that, there were no problems for me, even with updates.

Same problem here.  Incredibly annoying.  "My scratch disk is full", and all I've got on it are Windows and Adobe products.

Can we at least get a "We're working on it," from you, Adobe?  Poor show, so far.

Almost a WHOLE YEAR LATER this problem has still not been fixed.... When will we see the much needed patch/update that will fix this problem???