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JerGuy23272222
Participant
August 1, 2013
Answered

Creative Cloud - BUG Changing Installation Directory for Apps

  • August 1, 2013
  • 12 replies
  • 51727 views

I searched and could only find this similar post here

http://forums.adobe.com/message/5498967#5498967

Which stated the issue I am experiencing.  In the preferences of the creative cloud desktop program I changed the installation directory to D drive because I have my main hard drive partitioned and the programs would take up too much space on C.  Regardless of the change in preferences the applications were still installing to my C drive.  I tried restarting and reinstalling and nothing seemed to work. 

Finally I decided to reallocate my D partition back to C, I have yet to complete this because I am waiting for all the data on D to be transferred to an external drive so I can recombine it to C without losing data ( I don't know if this is necessary, I haven't recombined partitions in the operating system before, but just to be safe)

ANYWAY

As I am waiting for the transfer (Over 120gbs takes a while)  I changed the installation directory in the Creative Cloud preferences back to C and went ahead and installed the program I was trying to prior to all this.  Guess What?  It installed to my D drive!!!

This isn't a serious bug for me, just incredibly annoying and causing a lot of extra work on my part just to install the program I wanted.  However for someone who requires a different directory to install to and cannot rearrange their computer to accommodate this bug I could see it being more serious.  Has anyone else had this issue and did you find a solution?  Thanks.

P.S. Adobe you rock, I hope your other CC programs don't feel rushed for release like your installer does

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    My next question is: What happens with updates? I can imagine they will update to C drive, and is that going to cause problems down the track?


    Thanks for the update Julie.  From the case details it appears you were able to install the applications to the custom location on the D: drive.  Shared resources and temporary installation files will continue to be contained on the C: drive.  Please maintain sufficient disk space on your drive to allow the installation of any required updates.  In general I would recommend at least having double the amount of free space on your system drive to the amount of physical RAM you have installed on the computer.

    You can find system requirements for the different Adobe applications, and an indication of the disk space required for installation, at System requirements | Creative Cloud.

    12 replies

    Show previous replies
    R
    rdelaat
    Participating Frequently
    June 4, 2014

    I agree- I use dropbox, Onedrive, AmazonS3, Google -  all allow you to determine where to have the data stored.

    Definitely not on my SSD drive. Some projects have a Gb of files.

    I do hope Adobe gets on par with the industry standards for cloud solutions.

    I guess I have to use the competition, since the cloud service is pretty useless in this way.

    Kind regards

    Richard

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      August 2, 2013

      JerGuy the Creative Cloud application will always need to be installed to the C drive or whatever drive contains the operating system.  The majority of the Adobe Creative Cloud applications should support a customized install location.  There will always need to be shared components though installed on the C drive.

        A
        AMalonjao
        Participant
        September 13, 2013

        Wow thank you Jerguy, i was having the same problem!
        I am very frustrated with Creative cloud for windows8 and I would expect much more coming from Adobe. It is very upsetting to be forced to install Creative Cloud on the C: drive when probably almost everyone with an SSD is limited on the OS partition. 
        Then as if that wasn't enough, everytime I switched the install location away from the C: drive for any other program, it would still try to install every program on the C: drive regardless of the Install Location (set to E:\adobe) in settings.
        So after Speding the whole day messing around with GPT Partitions trying to merge them and losing out on potential work, just when i was going to give up and just install on C:, it installs it to my E: location.
        Thumbs down to Creative Cloud

          B
          bwalwork
          Participant
          September 18, 2013

          I'm having this problem too.

          I have several 3TB drives on my system, but my C: drive is a 128 GB SSD without enough space left for the Adobe applications. I have a second SSD, 128 GB D: drive, dedicated for Photoshop and Lightroom cache. There's lots of space, but in the wrong places for the applications to install!

          What are my options?

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