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WenGuang
WenGuang
Participant
November 28, 2025
Question

Creative Cloud cannot be updated

  • November 28, 2025
  • 1 reply
  • 75 views

I'm having trouble updating Creative Cloud. It's stuck at 0% and I can't update the application or log out of my account. I've tried restarting my computer and changing my network. How can I fix this?

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 28, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, check to see if your computer meets specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

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