Skip to main content
Participating Frequently
October 2, 2016
Question

Creative Cloud Cleaner hangs

  • October 2, 2016
  • 1 reply
  • 1274 views

I am trying to uninstall all CS3 apps and related files. I ran the uninstaller, but the apps remain.

I installed CC Cleaner and selected the CS3 apps to remove. CC Cleaner hangs with a spinning beachball and Activity Monitor says its "Not Responding".

Any suggestions how I can get this tool to run? Thanks.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    October 2, 2016

    reinstall cs3 to restore your uninstallers.

    [moved from Adobe Creative Cloud to Downloading, Installing, Setting Up]

    Participating Frequently
    October 2, 2016

    Thanks for the suggestion, but I no longer have the media to install CS3.

    I have been through all the Adobe suggestions for removing stubborn CS3 installations. They all come back to using CC Cleaner since I am a CC subscriber.

    Any suggestions for getting CC Cleaner to work?

    kglad
    Community Expert
    Community Expert
    October 2, 2016

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.