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Anonymous
November 21, 2018
Answered

Creative Cloud Client doesn't start the installation

  • November 21, 2018
  • 1 reply
  • 182 views

Hey,

I wanted to download photoshop, but my creative cloud client is not starting the installation...

What can I do?

that's how my problem looks like (in german)

This topic has been closed for replies.
Correct answer Bani Verma

Hi Yannickl61738649,

Thanks for sharing the screenshots, as it has made it easy to understand the issue.

Looking at the screenshots it is clear that the Creative Cloud desktop app is not working properly, it should have five tabs in it, however, yours have only four.

To resolve this issue, please follow the steps given under 'Solution 3' of the following help document: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Please update the thread with the results.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
November 21, 2018

Hi Yannickl61738649,

Thanks for sharing the screenshots, as it has made it easy to understand the issue.

Looking at the screenshots it is clear that the Creative Cloud desktop app is not working properly, it should have five tabs in it, however, yours have only four.

To resolve this issue, please follow the steps given under 'Solution 3' of the following help document: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Please update the thread with the results.

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