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Nimbus264
Nimbus264
Participating Frequently
March 7, 2020
Answered

Creative Cloud closing

  • March 7, 2020
  • 2 replies
  • 1471 views

Why does Creative Cloud keep closing down, it's driving me crazy

This topic has been closed for replies.
Correct answer Elividon

This solved the logout problems for me.

As soon as I installed an application called Glasswire (after a clean Windows 10 installation), the logout problem appeared again.

  1. I uninstalled Glasswire, but no difference
  2. Restore Windows Firewall to defaults
  3. Reset Windows 10 network settings.
  4. Restart computer

 

That did the trick for me. I hope it helps anyone else. If you never used Glasswire, try to look for any other internet monitor/firewall applications and reset your network and firewall settings.

2 replies

Just Shoot Me
Just Shoot Me
Legend
March 8, 2020

If the CC DTA is closing down it is not a Fault of the app itself. Tehre is something on your system that is causing it to close.

On my system that app is set to NOT Start with the system and on boot or reboot of my system and without the CC DTA starting at all any fonts I have loaded through it (That ARE NOT already Installed in the OS Fonts Folder) do not load.

But if I start the the CC DTA the fonts load and then when I shut the CC DTA down the fonts stay loaded.

So unless your complete system is restarting, and NOT loading the CC DTA, then even if the CC DTA closes the fonts should be available.

 

Nimbus264
Nimbus264Author
Participating Frequently
March 8, 2020

Obviously mine (Windows 10 BTW) is doing something different.

The fonts always deactivate if CC is not running.

 

I reinstalled that APP late last night so will see what it does today.

Thanks

Nimbus264
Nimbus264Author
Participating Frequently
March 8, 2020

Just checked and it is still OK after five hours, so this is the longest it has worked without disconnecting me. Suspect it is now fixed.

Just Shoot Me
Just Shoot Me
Legend
March 7, 2020

What you you mean by Creative Cloud?

 

There is the Creative Cloud Desktop App and then there are individual programs like Photoshop, InDesign, Illustrator and the like.

What exactly is closing, which program.

Nimbus264
Nimbus264Author
Participating Frequently
March 8, 2020

It;s the Creative Cloud App on my computer. It keeps closing down and when that happens I lose all the fonts ect. that I have activated.

I keep having to log back in multiple times per day.

This has been going on for about a week and is VERY frustrating

Nimbus264
Nimbus264Author
Participating Frequently
March 8, 2020

While waiting for a reply, it closed down again

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