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ashleyf60015356
Participant
February 25, 2023
Question

Creative Cloud Completely Broken; Cannot open or download new apps

  • February 25, 2023
  • 2 replies
  • 951 views

Hello,

 

I keep trying to download Bridge but when it comes to CC opening, it takes awhile to load. Then I'm hit with the message that cloud is taking longer than normal to respond. I have tried EVERYTHING. Literally. I have uninstalled all my previous apps, and tried uninstalling CC MULTIPLE times, but it even gives me an error when uninstalling. I have updated my computer too. I have tried the following articles multiple times:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html?product=Creative%20Cloud%20Desktop&product-version=5.9.0.373&mv=product&mv2=accc

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-stops-responding.html

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

Following those made the problem even worse because now I can't even redownload the apps that were previously working, like LR and PS which I need for work. So now I'm paying for a product I can't even use!!

 

What  Adobe? Adobe has gone down the toilet since making everything connected to CC. 

 

HELP!

 

[Profanity removed by moderator]

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 25, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

    Mylenium
    Mylenium
    Legend
    February 25, 2023

    Without any system info and the relevant logs as mentioned in the logs we can't tell you much. Sounds like your system has a pretty fundamental issue and may not meet the requirements and/ or your back and forth messed up something quite seriously.

     

    Mylenium

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