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deltatango2
Participant
April 12, 2022
Question

Creative Cloud completely crashed, all apps crashing

  • April 12, 2022
  • 1 reply
  • 171 views

I have never been so frustrated as an Adobe customer than I am this month.

After some of the latest updates, all my key Adobe products are UNUSEABLE. After Effects and Premiere are crashing EVERY TIME I open them. After about 5 minutes of use, both my monitors shut off, and I no longer have a working graphics card. I have to restart my computer. I cannot export anything from Premiere anymore due to the same issue.

 

I tried to upgrade Creative Cloud, but the upgrade process hangs and crashes. I tried to uninstall Creative Cloud Destktop but I get an error - you still have programs installed that need Creative Cloud.

 

So I tried to uninstall those programs (premiere, after effects) but it opens Creative Cloud which crashes.

 

How a software suite could be so disfunctional when they literally are a multi-billion dollar monopoly is mind boggling to me. I am ready to completely leave the Adobe name.

 

I CANNOT DO ANY WORK FOR MY CLIENTS BECAUSE I CANNOT EVEN REPAIR/UNINSTALL AND REINSTALL THE SOFTWARE!

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1 reply

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deltatango2Author
Participant
April 12, 2022

As I work through this issue - here is what I am finding -- my Virus protection software, MalwareBytes seemed to be a culprit. I have disabled it and rerun the creative cloud installer -- that worked. Now I am updating my apps. I will post the end result here and it the latest updates handle the crashing.

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    April 12, 2022

    Something else to check is the minimum requirements for the programs you want to run. If you have an older machine, it may not be able to run the applications at all, or may be able to run only one application at a time. 

     

    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    Adobe products can have issues if your computer or company uses antivirus software and firewalls. This page might help.

     

    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

     

     

     

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