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massmedia2017
massmedia2017
Participant
May 1, 2019
Question

Creative Cloud Constantly Logging Out!

  • May 1, 2019
  • 1 reply
  • 236 views

I have been having an on-going issue where creative cloud automitacally signs me out every few minutes, something that is causing no end of issues while trying to use InDesign especially as i use downloaded fonts, so they keep crashing.

I have spent probably 20-25 hours on chat with support who have tried everything from the list they give over to completely wiping my laptop of Adobe and re-installing. I am using a Dell Inspiron with touch screen that has been designed to use with apps like ID and PS.

Unfortunately there is no email to get anyone past the call centre in Adobe to look at this issue so am wondering if anyone else has had this issue or if anyone knows an email for complaints to Adobe

Thanks

This topic has been closed for replies.

1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
May 1, 2019

Please take a look here: Adobe Creative Cloud signs you out or asks you to sign in repeatedly 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
massmedia2017
massmedia2017Author
Participant
May 2, 2019

Already tried all of those and it has not helped

emilym43062646
emilym43062646
Participant
June 30, 2019

I have this same issue and spent 2 hours on the phone with someone who even changed security and administrative settings, but nothing changed. It's still happening.

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