Creative Cloud crashed MacBook Pro Retina - OS X 10.11.4

Question

Hey y'all,I keep getting random crashes and hangups with Creative Cloud. It's hard to reproduce and usually crashes after a while of using the programs; Lightroom and Photoshop, and I close my laptop to put it to sleep. If anyone can make anything of the bellow error log, or has similar issues and was able to fix it, let me know.Thanks!Process: Creative Cloud [490]Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative CloudIdentifier: com.adobe.acc.AdobeCreativeCloudVersion: 3.6.0.248 (3.6)Code Type: X86 (Native)Parent Process: ??? [1]Responsible: Creative Cloud [490]User ID: 501Date/Time: 2016-04-26 07:23:07.682 -0400OS Version: Mac OS X 10.11.4 (15E65)Report Version: 11Anonymous UUID: 8D3DC074-8369-1E1C-1B53-2AC090F0DC5ATime Awake Since Boot: 35 secondsSystem Integrity Protection: enabledCrashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-threadException Type: EXC_BAD_ACCESS (SIGSEGV)Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010Exception Note: EXC_CORPSE_NOTIFYVM Regions Near 0x10:--> __TEXT 0000000000063000-00000000000e3000 [ 512K] r-x/rwx SM=COW /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative CloudThread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread0 libobjc.A.dylib 0x940bfac1 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 4091 com.apple.CoreFoundation 0x9c39169f _CFAutoreleasePoolPop + 472 com.apple.Foundation 0x92ffafe8 -[NSAutoreleasePool drain] + 1223 org.chromium.ContentShell.framework 0x0353a583 0x33fa000 + 13121314 org.chromium.ContentShell.framework 0x06167c02 0x33fa000 + 476354585 org.chromium.ContentShell.framework 0x034514e9 0x33fa000 + 3576096 org.chromium.ContentShell.framework 0x03450a8d 0x33fa000 + 3549577 libsystem_c.dylib 0x9e70d979 __cxa_finalize_ranges + 3188 libsystem_c.dylib 0x9e70da01 __cxa_finalize + 599 libsystem_c.dylib 0x9e70dcf6 exit + 6210 com.adobe.acc.AdobeCreativeCloud 0x0006428d start + 61Thread 1:: Dispatch queue: com.apple.libdispatch-manager0 libsystem_kernel.dylib 0x9860e7fa kevent_qos + 101 libdispatch.dylib 0x9e1337ea _dispatch_mgr_invoke + 2342 libdispatch.dylib 0x9e1333be _dispatch_mgr_thread + 52Thread 2:0 libsystem_pthread.dylib 0x9d2c8f34 start_wqthread + 0Thread 3:0 libsystem_kernel.dylib 0x9860dd5e __workq_kernreturn + 101 libsystem_pthread.dylib 0x9d2cb34b _pthread_wqthread + 12892 libsystem_pthread.dylib 0x9d2c8f56 start_wqthread + 34Thread 4:0 libsystem_pthread.dylib 0x9d2c8f34 start_wqthread + 0Thread 5:: WorkerPool/284190 libsystem_kernel.dylib 0x9860d3ea __psynch_cvwait + 101 libsystem_pthread.dylib 0x9d2cc5a7 _pthread_cond_wait + 8682 libsystem_pthread.dylib 0x9d2cd8b1 pthread_cond_timedwait_relative_np + 473 org.chromium.ContentShell.framework 0x03564165 0x33fa000 + 14831094 org.chromium.ContentShell.framework 0x0356f413 0x33fa000 + 15288515 org.chromium.ContentShell.framework 0x0356f967 0x33fa000 + 15302156 org.chromium.ContentShell.framework 0x035688c5 0x33fa000 + 15013817 libsystem_pthread.dylib 0x9d2cb780 _pthread_body + 1388 libsystem_pthread.dylib 0x9d2cb6f6 _pthread_start + 1559 libsystem_pthread.dylib 0x9d2c8f7a thread_start + 34Thread 6:: WorkerPool/286750 libsystem_kernel.dylib 0x9860d3ea __psynch_cvwait + 101 libsystem_pthread.dylib 0x9d2cc5a7 _pthread_cond_wait + 8682 libsystem_pthread.dylib 0x9d2cd8b1 pthread_cond_timedwait_relative_np + 473 org.chromium.ContentShell.framework 0x03564165 0x33fa000 + 14831094 org.chromium.ContentShell.framework 0x0356f413 0x33fa000 + 15288515 org.chromium.ContentShell.framework 0x0356f967 0x33fa000 + 15302156 org.chromium.ContentShell.framework 0x035688c5 0x33fa000 + 15013817 libsystem_pthread.dylib 0x9d2cb780 _pthread_body + 1388 libsystem_pthread.dylib 0x9d2cb6f6 _pthread_start + 1559 libsystem_pthread.dylib 0x9d2c8f7a thread_start + 34Thread 7:: OptimizingCompi0 libsystem_kernel.dylib 0x986064d6 semaphore_wait_trap + 101 org.chromium.ContentShell.framework 0x03ef5e4a 0x33fa000 + 115175142 org.chromium.ContentShell.framework 0x03db424b 0x33fa000 + 101996273 org.chromium.ContentShell.framework 0x03ef7511 0x33fa000 + 115233454 libsystem_pthread.dylib 0x9d2cb780 _pthread_body + 1385 libsystem_pthread.dylib 0x9d2cb6f6 _pthread_start + 1556 libsystem_pthread.dylib 0x9d2c8f7a thread_start + 34Thread 8:0 libsystem_kernel.dylib 0x9860649a mach_msg_trap + 101 libsystem_kernel.dylib 0x98605884 mach_msg + 682 org.chromium.ContentShell.framework 0x059f9890 0x33fa000 + 398439843 org.chromium.ContentShell.framework 0x035688c5 0x33fa000 + 15013814 libsystem_pthread.dylib 0x9d2cb780 _pthread_body + 1385 libsystem_pthread.dylib 0x9d2cb6f6 _pthread_start + 1556 libsystem_pthread.dylib 0x9d2c8f7a thread_start + 34Thread 0 crashed with X86 Thread State (32-bit): eax: 0x7ba06028 ebx: 0x00000000 ecx: 0x7ba06028 edx: 0x00000003 edi: 0x940bf93f esi: 0x7ba06000 ebp: 0xbff9db58 esp: 0xbff9d920 ss: 0x00000023 efl: 0x00010246 eip: 0x940bfac1 cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0xb5b76ef0 Logical CPU: 0Error Code: 0xffffffe1Trap Number: 132Binary Images: 0x63000 - 0xe2ff7 +com.adobe.acc.AdobeCreativeCloud (3.6.0.248 - 3.6) /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud 0x104000 - 0x106fff +com.adobe.AdobeCrashReporter (7.3 - 7.3.2) <30D7A698-46B5-3227-A764-FE9420AA6D5D> /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter 0x47b000 - 0x502fff +Core.dylib (3.6.0.248 - 3.6.0.248) <40D137A2-0211-35D7-BB84-8A86A2E94C67> /Library/Application Support/Adobe/*/Core.dylib 0x1e41000 - 0x1ec1ffb com.apple.xquery (1.3.1 - 30) <840BFA2D-7B9F-3681-8F66-D5E8F934A920> /System/Library/PrivateFrameworks/XQuery.framework/XQuery 0x1ee9000 - 0x20fbff3 +AdobePIM.dylib (3.6.0.248 - 3.6.0.248) /Library/Application Support/Adobe/*/AdobePIM.dylib 0x211e000 - 0x2191fff +CmdCntr.dylib (3.6.0.248 - 3.6.0.248) <8C1900D1-DBA1-3D29-B88E-A93FD13BF501> /Library/Application Support/Adobe/*/CmdCntr.dylib 0x21bc000 - 0x2213ff3 +VulcanWrapper.dylib (3.6.0.248 - 3.6.0.248) <8F9DF39F-0B39-3AB0-A51F-74F45AA138C4> /Library/Application Support/Adobe/*/VulcanWrapper.dylib 0x223b000 - 0x226eff3 +VulcanMessage5.dylib (5.2.0.35 - 5.2.0.35 Copyright 2015, Adobe Systems Incorporated. All rights reserved.) <194472A5-9831-37FD-8DA0-588C5DBB629C> /Library/Application Support/Adobe/*/VulcanMessage5.dylib 0x22a8000 - 0x22c6ff7 +VulcanControl.dylib (5.2.0.39 - 5.2.0.39 Copyright 2015, Adobe Systems Incorporated. All rights reserved.) <2D7737D8-74F0-3239-B7F5-27FADADD2A7B> /Library/Application Support/Adobe/*/VulcanControl.dylib 0x2311000 - 0x2566fe3 +PrefsManager.dylib (3.6.0.248 - 3.6.0.248) <83B6A050-F4EB-3953-B8F0-53E7D96387DE> /Library/Application Support/Adobe/*/PrefsManager.dylib 0x275c000 - 0x27ecff3 +LocManager.dylib (3.6.0.248 - 3.6.0.248) <254808D2-3AAA-30DA-8C16-9783CF75DC8B> /Library/Application Support/Adobe/*/LocManager.dylib 0x2813000 - 0x28aaff7 +Analytics.dylib (3.6.0.248 - 3.6.0.248) <58AF2473-A71A-3106-9E7A-7351391B2A33> /Library/Application Support/Adobe/*/Analytics.dylib 0x2908000 - 0x2941ffb com.apple.audio.midi.CoreMIDI (1.10 - 88) <12E0D0CF-0C74-3BB3-A11E-E1CB4CBB5E67> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI 0x2966000 - 0x297dffb libexpat.1.dylib (12.40.1) /usr/lib/libexpat.1.dylib 0x32e8000 - 0x33c1fff +HEX.dylib (3.6.0.248 - 3.6.0.248) <658ADA2C-FC67-3A0C-8A84-319721450EA3> /Library/Application Support/Adobe/*/HEX.dylib 0x33fa000 - 0x660af8b +org.chromium.ContentShell.framework (39.0.2171.95 - 2171.95) /Library/Application Support/Adobe/*/Chromium Embedded Framework.framework/Chromium Embedded Framework 0x79ea000 - 0x7b3aff3 +com.adobe.acc.ContainerUI (3.6.0.248 - 3.6.0.248) /Applications/Utilities/Adobe Creative Cloud/*/ContainerUI.bundle/Contents/MacOS/ContainerUI0x8fe2f000 - 0x8fe6367f dyld (360.21) <872065EE-ED21-3B30-96A5-2CC56D735FB7> /usr/lib/dyld0x90010000 - 0x90017fff com.apple.XPCService (2.0 - 1) <96A2DAAC-5385-3755-AEF4-85A22AC4FD94> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService0x90018000 - 0x90021ffb com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth0x90022000 - 0x90027fff com.apple.TCC (1.0 - 1) <6B24E609-F406-368A-B514-CB22706DA28F> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC0x9004f000 - 0x9004ffff liblaunch.dylib (765.40.36) /usr/lib/system/liblaunch.dylib0x90050000 - 0x90232fff com.apple.QuartzCore (1.11 - 410.14) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore0x9034e000 - 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0x9072bffb libsystem_secinit.dylib (20) /usr/lib/system/libsystem_secinit.dylib0x9078d000 - 0x9078dfff libenergytrace.dylib (10.40.1) <3B4CC4D9-7610-3FCD-9EBB-377359888979> /usr/lib/libenergytrace.dylib0x9078e000 - 0x907e3ff7 com.apple.htmlrendering (77 - 1.1.4) <5EFC54AC-7FD8-3ADA-97A8-345DD71A9D85> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering0x907e4000 - 0x907e6fff com.apple.loginsupport (1.0 - 1) <871D1582-0EEB-3223-8BA7-5B708B78A0BB> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport0x907e7000 - 0x9080dffb com.apple.MultitouchSupport.framework (304.10.2 - 304.10.2) /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport0x9131a000 - 0x91331ffb com.apple.AppContainer (4.0 - 261.40.2) <2962C7E0-D532-391E-8D5B-C69E07EDC15B> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer0x91332000 - 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Govardhan.V · Accepted Answer

Have you tried with below steps ?? Let us know.

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

1) Right click on Finder icon and select "Go-ToFolder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 4)

1) Right click on Finder icon and select "Go-To" Folder option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 6 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. It shud launch Adobe Creative Cloud app.

macpro88 · Answer

I have also already tried completely uninstalling all adobe related programs and re-installing Creative Cloud and Lightroom and Photoshop, and I still get the crashes with the same report as pasted in my OP.

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