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Participant
May 28, 2015
Answered

Creative Cloud crashes on launch. Can't uninstall, can't reinstall, can't open my apps (they also crash on launch). I'm COMPLETELY STUCK.

  • May 28, 2015
  • 1 reply
  • 139 views

See title. Everything worked fine until today and I did not recently install new software or any weird new hardware. I did however have a power outage that rebooted my PC, and that's when this started happening. So something must have corrupted.

I'm on Windows 8.1 64-bit, everything's up to date. Uninstalling gives me this and does nothing:

2015-05-28_02-16-30.png

I've already tried all the obvious things to do, including:

  • Rebooting every time I tried something
  • Running everything as admin when I try something just to be sure
  • Using CCleaner to clean various system caches and the registry
  • Downloading the Creative Cloud Set-Up.exe from various places all over Adobe.com
  • Looking for those weird "AdobeFnt.lst" files and deleting them (they don't exist
  • Manually deleting the Creative Cloud folder
This topic has been closed for replies.
Correct answer maxofs2d

Ok, well, I FOUND OUT WHAT WAS HAPPENING.

It turns out that my C:/Users/*username*/AppData/Local/Temp folder suddenly got all permissions erased. I had to manually take ownership of it again (right click on folder, security tab, advanced, etc.)

After doing this, the CC setup started working.

This is by far one of the weirdest problems I've ever. I have no clue why the permissions on this specific folder would suddenly vanish, but hey. There you go.

1 reply

maxofs2dAuthorCorrect answer
Participant
May 28, 2015

Ok, well, I FOUND OUT WHAT WAS HAPPENING.

It turns out that my C:/Users/*username*/AppData/Local/Temp folder suddenly got all permissions erased. I had to manually take ownership of it again (right click on folder, security tab, advanced, etc.)

After doing this, the CC setup started working.

This is by far one of the weirdest problems I've ever. I have no clue why the permissions on this specific folder would suddenly vanish, but hey. There you go.