Inspiring

Answered

Creative Cloud Crashing (10.13.6)

Forum|Forum|7 years ago
August 21, 2018
3 replies
2667 views

Each time I start my computer, creative cloud crashes. This is new, and has been happening ever since I moved out of the country. Doesn't seem to be effecting anything outside of crashing each time I start my computer.

Creative Cloud

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Correct answer Abambo

spinningstill wrote
This is new, and has been happening ever since I moved out of the country.

Moving from one country to a different one does not crash the computer.

Does this help: Adobe Creative Cloud applications close immediately after launch

If there is an error message, you should state that one...

shawn_starc

Inspiring

When One of my friend face this issue 4-5 months ago with Adobe creative cloud desktop app we figure it out that it was happening because of compatibility problems with Mac OS High Sierra.

Creative Cloud Help | macOS High Sierra (10.13) compatibility FAQ | Creative Cloud

So we first check the update of OS.

Then uninstall the Adobe creative cloud desktop app with help Creative Cloud cleaner tool, fixed the host file and then re-install the updated Creative Cloud desktop app. Maybe this will also fix your issue too .

Use the Creative Cloud Cleaner Tool to solve installation problems

nice_mentors0D44Author

Inspiring

Sorry, don't believe in Gurus. Anyone from Adobe know why?

Abambo

Community Expert

spinningstill wrote
Sorry, don't believe in Gurus.

If you want to contact Adobe, please do so by using the correct path:

Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

nice_mentors0D44Author

Inspiring

I did that already, it takes me back here. I'll wait for a solution.

Abambo

Correct answer

Community Expert

spinningstill wrote
This is new, and has been happening ever since I moved out of the country.

Moving from one country to a different one does not crash the computer.

Does this help: Adobe Creative Cloud applications close immediately after launch

If there is an error message, you should state that one...

ABAMBO | Hard- and Software Engineer | Photographer

nice_mentors0D44Author

Inspiring

It crashes when I start my computer. The application does not crash. In another country is all that has changed which is why I mentioned that.

I get this:

Process: Creative Cloud [388]

Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

Identifier: com.adobe.acc.AdobeCreativeCloud

Version: 4.6.0.384 (4.6)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Creative Cloud [388]

User ID: 501

Date/Time: 2018-08-21 16:45:47.056 +0630

OS Version: Mac OS X 10.13.6 (17G65)

Report Version: 12

Anonymous UUID: 9765ECFD-F431-44E7-14F0-9F71F4626F16

Abambo

Community Expert

spinningstill wrote
It crashes when I start my computer. The application does not crash. In another country is all that has changed which is why I mentioned that.

Changes may be more subtle. Like a different internet provider. changes to the firewall...

Now that you have put some information on the table, lets hope that one of the Apple gurus has an idea.

ABAMBO | Hard- and Software Engineer | Photographer

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